any way ive decided to copy and paste it all here so you can make your own minds up.
Start here
Q1 What are your main motivations for boating? Please use the box below
Q2 What benefits do you think you get from boating? Please use the box below
Q3 Thinking about your boating on the Canal & River Trust's canals and rivers over the past year, overall how satisfied were you with your experience?
Please select one answer only
Very satisfied
Slightly satisfied
Neither satisfied, nor dissatisfied
Slightly dissatisfied
Very dissatisfied
Q4 We run this survey to help us find out what you, as a boater, think about both the Canal & River Trust and the waterways.
We first want to give you a chance to tell us what you're thinking so this question is fairly open.
Please can you tell us in your own words how you feel about the Canal & River Trust at the moment and what makes you feel this way?
Please give as much detail as possible.
Q5 Please enter the region in which you did most of your boating in the past 12 months.
We recognise that many people will have spent time in more than one region, but we'd just like to get an indication of where you have done most of your boating so we can see to what extent experiences vary across our different regions. Please click on the link to see a map.canalrivertrust.org.uk/media/library/1225.pdf
Please select one answer only
North East
North West
Manchester, Pennines & Potteries
North Wales & Border
West Midlands
East Midlands
South East
South Wales & Severn
Kennet & Avon
London
Q6 How likely are you to recommend the Canal & River Trust's waterways in this region to other boaters?
Please select one answer only
Definitely
Probably
Possibly
Probably not
Definitely not
Don't know
Q7 Firstly, how well do you feel you know the Canal & River Trust as an organisation i.e. not its waterways?
Please select one answer only
Know very well
Know a fair amount
Know just a little
Don't really know well at all
Q8 How favourable or unfavourable is your overall opinion or impression of the Canal & River Trust?
Please select one answer only
Very favourable
Mainly favourable
Neither favourable nor unfavourable
Mainly unfavourable
Very unfavourable
Q9 To what extent would you speak positively or critically about the Canal & River Trust?
Please select one answer only
I would speak positively without being asked my opinion
I would speak positively if someone asked my opinion
I would be neutral if someone asked my opinion
I would be critical if someone asked my opinion
I would be critical without being asked my opinion
Q10 Thinking about occasions when you may talk with other people about the Canal & River Trust, do people mainly…
Please select one answer only
speak positively without you asking their opinion of the Canal & River Trust
speak positively if you ask their opinion of the Canal & River Trust
are neutral if you ask their opinion of the Canal & River Trust
speak critically if you ask their opinion of the Canal & River Trust
speak critically without you asking their opinion of the Canal & River Trust
I don't talk with other people about the Canal & River Trust
Not applicable
Q11 Finally in this section, to what extent would you speak positively or critically about the waterways looked after by the Canal & River Trust?
Please select one answer only
I would speak positively without being asked my opinion
I would speak positively if someone asked my opinion
I would be neutral if someone asked my opinion
I would be critical if someone asked my opinion
I would be critical without being asked my opinion
Q12 Please indicate, using the scale provided, how you rate the Canal & River Trust for each of the following.
Please select one answer for each row
1 Very poor 2 3 4 5 6 7 8 9 10 Excellent Not Canal & River Trust resp-onsibility
Overall upkeep of the waterways Overall upkeep of the waterways 1 Very poor Overall upkeep of the waterways 2 Overall upkeep of the waterways 3 Overall upkeep of the waterways 4 Overall upkeep of the waterways 5 Overall upkeep of the waterways 6 Overall upkeep of the waterways 7 Overall upkeep of the waterways 8 Overall upkeep of the waterways 9 Overall upkeep of the waterways 10 Excellent Overall upkeep of the waterways Not Canal & River Trust resp-onsibility
Overall condition of locks Overall condition of locks 1 Very poor Overall condition of locks 2 Overall condition of locks 3 Overall condition of locks 4 Overall condition of locks 5 Overall condition of locks 6 Overall condition of locks 7 Overall condition of locks 8 Overall condition of locks 9 Overall condition of locks 10 Excellent Overall condition of locks Not Canal & River Trust resp-onsibility
Keeping the waterway and towpath clear of overhanging trees and branches Keeping the waterway and towpath clear of overhanging trees and branches 1 Very poor Keeping the waterway and towpath clear of overhanging trees and branches 2 Keeping the waterway and towpath clear of overhanging trees and branches 3 Keeping the waterway and towpath clear of overhanging trees and branches 4 Keeping the waterway and towpath clear of overhanging trees and branches 5 Keeping the waterway and towpath clear of overhanging trees and branches 6 Keeping the waterway and towpath clear of overhanging trees and branches 7 Keeping the waterway and towpath clear of overhanging trees and branches 8 Keeping the waterway and towpath clear of overhanging trees and branches 9 Keeping the waterway and towpath clear of overhanging trees and branches 10 Excellent Keeping the waterway and towpath clear of overhanging trees and branches Not Canal & River Trust resp-onsibility
Keeping the grass verges cut Keeping the grass verges cut 1 Very poor Keeping the grass verges cut 2 Keeping the grass verges cut 3 Keeping the grass verges cut 4 Keeping the grass verges cut 5 Keeping the grass verges cut 6 Keeping the grass verges cut 7 Keeping the grass verges cut 8 Keeping the grass verges cut 9 Keeping the grass verges cut 10 Excellent Keeping the grass verges cut Not Canal & River Trust resp-onsibility
Keeping water deep enough for cruising Keeping water deep enough for cruising 1 Very poor Keeping water deep enough for cruising 2 Keeping water deep enough for cruising 3 Keeping water deep enough for cruising 4 Keeping water deep enough for cruising 5 Keeping water deep enough for cruising 6 Keeping water deep enough for cruising 7 Keeping water deep enough for cruising 8 Keeping water deep enough for cruising 9 Keeping water deep enough for cruising 10 Excellent Keeping water deep enough for cruising Not Canal & River Trust resp-onsibility
Dealing with unlicensed boats Dealing with unlicensed boats 1 Very poor Dealing with unlicensed boats 2 Dealing with unlicensed boats 3 Dealing with unlicensed boats 4 Dealing with unlicensed boats 5 Dealing with unlicensed boats 6 Dealing with unlicensed boats 7 Dealing with unlicensed boats 8 Dealing with unlicensed boats 9 Dealing with unlicensed boats 10 Excellent Dealing with unlicensed boats Not Canal & River Trust resp-onsibility
Dealing with noncompliant boaters Dealing with noncompliant boaters 1 Very poor Dealing with noncompliant boaters 2 Dealing with noncompliant boaters 3 Dealing with noncompliant boaters 4 Dealing with noncompliant boaters 5 Dealing with noncompliant boaters 6 Dealing with noncompliant boaters 7 Dealing with noncompliant boaters 8 Dealing with noncompliant boaters 9 Dealing with noncompliant boaters 10 Excellent Dealing with noncompliant boaters Not Canal & River Trust resp-onsibility
Managing user conflict e.g. anglers, cyclists, walkers Managing user conflict e.g. anglers, cyclists, walkers 1 Very poor Managing user conflict e.g. anglers, cyclists, walkers 2 Managing user conflict e.g. anglers, cyclists, walkers 3 Managing user conflict e.g. anglers, cyclists, walkers 4 Managing user conflict e.g. anglers, cyclists, walkers 5 Managing user conflict e.g. anglers, cyclists, walkers 6 Managing user conflict e.g. anglers, cyclists, walkers 7 Managing user conflict e.g. anglers, cyclists, walkers 8 Managing user conflict e.g. anglers, cyclists, walkers 9 Managing user conflict e.g. anglers, cyclists, walkers 10 Excellent Managing user conflict e.g. anglers, cyclists, walkers Not Canal & River Trust resp-onsibility
Short-stay visitor moorings Short-stay visitor moorings 1 Very poor Short-stay visitor moorings 2 Short-stay visitor moorings 3 Short-stay visitor moorings 4 Short-stay visitor moorings 5 Short-stay visitor moorings 6 Short-stay visitor moorings 7 Short-stay visitor moorings 8 Short-stay visitor moorings 9 Short-stay visitor moorings 10 Excellent Short-stay visitor moorings Not Canal & River Trust resp-onsibility
Places to moor that are deep enough for my boat Places to moor that are deep enough for my boat 1 Very poor Places to moor that are deep enough for my boat 2 Places to moor that are deep enough for my boat 3 Places to moor that are deep enough for my boat 4 Places to moor that are deep enough for my boat 5 Places to moor that are deep enough for my boat 6 Places to moor that are deep enough for my boat 7 Places to moor that are deep enough for my boat 8 Places to moor that are deep enough for my boat 9 Places to moor that are deep enough for my boat 10 Excellent Places to moor that are deep enough for my boat Not Canal & River Trust resp-onsibility
Ease of obtaining a home mooring - permanent or semi-permanent Ease of obtaining a home mooring - permanent or semi-permanent 1 Very poor Ease of obtaining a home mooring - permanent or semi-permanent 2 Ease of obtaining a home mooring - permanent or semi-permanent 3 Ease of obtaining a home mooring - permanent or semi-permanent 4 Ease of obtaining a home mooring - permanent or semi-permanent 5 Ease of obtaining a home mooring - permanent or semi-permanent 6 Ease of obtaining a home mooring - permanent or semi-permanent 7 Ease of obtaining a home mooring - permanent or semi-permanent 8 Ease of obtaining a home mooring - permanent or semi-permanent 9 Ease of obtaining a home mooring - permanent or semi-permanent 10 Excellent Ease of obtaining a home mooring - permanent or semi-permanent Not Canal & River Trust resp-onsibility
Managing congestion at locks, visitor moorings or other facilities Managing congestion at locks, visitor moorings or other facilities 1 Very poor Managing congestion at locks, visitor moorings or other facilities 2 Managing congestion at locks, visitor moorings or other facilities 3 Managing congestion at locks, visitor moorings or other facilities 4 Managing congestion at locks, visitor moorings or other facilities 5 Managing congestion at locks, visitor moorings or other facilities 6 Managing congestion at locks, visitor moorings or other facilities 7 Managing congestion at locks, visitor moorings or other facilities 8 Managing congestion at locks, visitor moorings or other facilities 9 Managing congestion at locks, visitor moorings or other facilities 10 Excellent Managing congestion at locks, visitor moorings or other facilities Not Canal & River Trust resp-onsibility
Q13 If you have experienced any locations where you have been particularly impressed or disappointed with the standard of any of the characteristics listed below then please name the location in the relevant box below. This information will help us try and prioritise improvements and learn from what is working well. Firstly, any locations where you have been particularly impressed.
Please give your examples in the relevant boxes below
Overall upkeep of the waterways
Overall condition of locks
Keeping the waterway and towpath clear of overhanging trees and branches
Keeping the grass verges cut
Keeping water deep enough for cruising
Dealing with unlicensed boats
Dealing with noncompliant boaters
Managing user conflict e.g. anglers, cyclists, walkers
Short-stay visitor moorings
Places to moor that are deep enough for my boat
Ease of obtaining a home mooring to keep your boat permanently or semi-permanently
Managing congestion at locks, visitor moorings or other facilities
Q14 And now, any locations where you have been particularly disappointed?
Please give your examples in the relevant boxes below
Overall upkeep of the waterways
Overall condition of locks
Keeping the waterway and towpath clear of overhanging trees and branches
Keeping the grass verges cut
Keeping water deep enough for cruising
Dealing with unlicensed boats
Dealing with noncompliant boaters
Managing user conflict e.g. anglers, cyclists, walkers
Short-stay visitor moorings
Places to moor that are deep enough for my boat
Ease of obtaining a home mooring to keep your boat permanently or semi-permanently
Managing congestion at locks, visitor moorings or other facilities
Q15 And overall, as a boater, how would you rate your experience of the Canal & River Trust's waterways over the past year?
Please select one answer only
1 Very poor
2
3
4
5
6
7
8
9
10 Excellent
No opinion
Q16 Thinking specifically about visitor moorings over the past year how easy has it been to find space to moor up?
Please select one answer only
Always easy
Usually easy
Sometimes easy
Rarely easy
Never easy
Not applicable
Q17 Overall, how happy are you with the current mix of mooring times?
i.e. 4 hr moorings at key attractions, shopping points etc.; 2 day or 7 days at other popular sites; 14 days elsewhere
Please select one answer only
Very happy
Fairly happy
Not happy
Not applicable
Q18 If you have an example where you think mooring duration is working well or not working well then please give the location below.
Please give your examples in the boxes below
Locations where mooring durations are working well:
Locations where mooring durations are not working well:
Q19 Have you heard about any of the follow online booking services? Please select each of those you have heard of
Passage/Tunnel Booking
Dry Dock Booking
London Pre-Bookable Moorings
Boat passage through the Queen Elizabeth Olympic Park waterways
Q20 Have you used any of the follow online booking services? Please select each of those you have used
Passage/Tunnel Booking
Dry Dock Booking
London Pre-Bookable Moorings
Boat passage through the Queen Elizabeth Olympic Park waterways
Q21 How do you feel about the introduction of these online booking services
Please select one answer only
1 Poor idea
2
3
4
5
6
7
8
9
10 Good idea
Q22 Do you think we should introduce further online booking services?
Yes
No
Q23 If yes, for which services? Please give details in the box below
Q24 How did you last renew your boat licence?
Please select one answer only
By post
Online
By telephone
Q25 How would you rate your last experience of renewing your boat licence?
Please select one answer only
1 Very poor
2
3
4
5
6
7
8
9
10 Excellent
Q26 Did you try to (but not complete) renew your boat licence online on this last occasion?
Please select one answer only
Yes
No
Q27 And why did you not renew online on this last occasion?
Please give as much detail as possible
Q28 Can you suggest one thing that would improve the process of renewing your boat licence?
Please give as much detail as possible
Q29 The Canal & River Trust's customer services can be contacted on the main telephone number 0303 040 4040 or by using the web contact form. Over the past year, approximately how often have you contacted customer services using the telephone number?
Please select one answer only
Every week
About once every 2 weeks
About once a month
About once every 2-3 months
About once every 6 months
Once in the past year
Not called in the past year - but have called in the past
Never called
Don't know
Q30 When contacting the Canal & River Trust's customer services by telephone how do you rate the following…?
Please select one answer per row
1 Very poor 2 3 4 5 6 7 8 9 10 Excell-ent No opinion / no contact
Overall helpfulness Overall helpfulness 1 Very poor Overall helpfulness 2 Overall helpfulness 3 Overall helpfulness 4 Overall helpfulness 5 Overall helpfulness 6 Overall helpfulness 7 Overall helpfulness 8 Overall helpfulness 9 Overall helpfulness 10 Excell-ent Overall helpfulness No opinion / no contact
Overall friendliness Overall friendliness 1 Very poor Overall friendliness 2 Overall friendliness 3 Overall friendliness 4 Overall friendliness 5 Overall friendliness 6 Overall friendliness 7 Overall friendliness 8 Overall friendliness 9 Overall friendliness 10 Excell-ent Overall friendliness No opinion / no contact
Ability to resolve your query Ability to resolve your query 1 Very poor Ability to resolve your query 2 Ability to resolve your query 3 Ability to resolve your query 4 Ability to resolve your query 5 Ability to resolve your query 6 Ability to resolve your query 7 Ability to resolve your query 8 Ability to resolve your query 9 Ability to resolve your query 10 Excell-ent Ability to resolve your query No opinion / no contact
Knowledge of the network Knowledge of the network 1 Very poor Knowledge of the network 2 Knowledge of the network 3 Knowledge of the network 4 Knowledge of the network 5 Knowledge of the network 6 Knowledge of the network 7 Knowledge of the network 8 Knowledge of the network 9 Knowledge of the network 10 Excell-ent Knowledge of the network No opinion / no contact
Q31 Approximately how often over the past year have you contacted customer services using the web form?
Please select one answer only
Every week
About once every 2 weeks
About once a month
About once every 2-3 months
About once every 6 months
Once in the past year
Not called in the past year - but have called in the past
Never called
Don't know
Q32 When contacting the Canal & River Trust's customer services using the web form how do you rate the following…?
Please select one answer per row
1 Very poor 2 3 4 5 6 7 8 9 10 Excell-ent No opinion / no contact
Speed of response Speed of response 1 Very poor Speed of response 2 Speed of response 3 Speed of response 4 Speed of response 5 Speed of response 6 Speed of response 7 Speed of response 8 Speed of response 9 Speed of response 10 Excell-ent Speed of response No opinion / no contact
Speed of resolution Speed of resolution 1 Very poor Speed of resolution 2 Speed of resolution 3 Speed of resolution 4 Speed of resolution 5 Speed of resolution 6 Speed of resolution 7 Speed of resolution 8 Speed of resolution 9 Speed of resolution 10 Excell-ent Speed of resolution No opinion / no contact
Overall satisfaction Overall satisfaction 1 Very poor Overall satisfaction 2 Overall satisfaction 3 Overall satisfaction 4 Overall satisfaction 5 Overall satisfaction 6 Overall satisfaction 7 Overall satisfaction 8 Overall satisfaction 9 Overall satisfaction 10 Excell-ent Overall satisfaction No opinion / no contact
Q33 And for what reasons did you contact customer services? Please select all that apply
Licensing enquiry
Mooring enquiry
Reporting a defect
To make a complaint
To give a compliment
Other (please specify)
Q34 Thinking about Canal & River Trust staff you see out and about on the waterways, how do you rate them for …?
Please select one answer per row
1 Very poor 2 3 4 5 6 7 8 9 10 Excell-ent No opinion / no contact
Overall helpfulness Overall helpfulness 1 Very poor Overall helpfulness 2 Overall helpfulness 3 Overall helpfulness 4 Overall helpfulness 5 Overall helpfulness 6 Overall helpfulness 7 Overall helpfulness 8 Overall helpfulness 9 Overall helpfulness 10 Excell-ent Overall helpfulness No opinion / no contact
Overall friendliness Overall friendliness 1 Very poor Overall friendliness 2 Overall friendliness 3 Overall friendliness 4 Overall friendliness 5 Overall friendliness 6 Overall friendliness 7 Overall friendliness 8 Overall friendliness 9 Overall friendliness 10 Excell-ent Overall friendliness No opinion / no contact
Overall availability Overall availability 1 Very poor Overall availability 2 Overall availability 3 Overall availability 4 Overall availability 5 Overall availability 6 Overall availability 7 Overall availability 8 Overall availability 9 Overall availability 10 Excell-ent Overall availability No opinion / no contact
Knowledge of the network Knowledge of the network 1 Very poor Knowledge of the network 2 Knowledge of the network 3 Knowledge of the network 4 Knowledge of the network 5 Knowledge of the network 6 Knowledge of the network 7 Knowledge of the network 8 Knowledge of the network 9 Knowledge of the network 10 Excell-ent Knowledge of the network No opinion / no contact
Ability to respond to customer queries Ability to respond to customer queries 1 Very poor Ability to respond to customer queries 2 Ability to respond to customer queries 3 Ability to respond to customer queries 4 Ability to respond to customer queries 5 Ability to respond to customer queries 6 Ability to respond to customer queries 7 Ability to respond to customer queries 8 Ability to respond to customer queries 9 Ability to respond to customer queries 10 Excell-ent Ability to respond to customer queries No opinion / no contact
Q35 Thinking about Canal & River Trust volunteers you see out and about on the waterways, how do you rate them for …?
Please select one answer per row
1 Very poor 2 3 4 5 6 7 8 9 10 Excell-ent No opinion / no contact
Overall helpfulness Overall helpfulness 1 Very poor Overall helpfulness 2 Overall helpfulness 3 Overall helpfulness 4 Overall helpfulness 5 Overall helpfulness 6 Overall helpfulness 7 Overall helpfulness 8 Overall helpfulness 9 Overall helpfulness 10 Excell-ent Overall helpfulness No opinion / no contact
Overall friendliness Overall friendliness 1 Very poor Overall friendliness 2 Overall friendliness 3 Overall friendliness 4 Overall friendliness 5 Overall friendliness 6 Overall friendliness 7 Overall friendliness 8 Overall friendliness 9 Overall friendliness 10 Excell-ent Overall friendliness No opinion / no contact
Overall availability Overall availability 1 Very poor Overall availability 2 Overall availability 3 Overall availability 4 Overall availability 5 Overall availability 6 Overall availability 7 Overall availability 8 Overall availability 9 Overall availability 10 Excell-ent Overall availability No opinion / no contact
Knowledge of the network Knowledge of the network 1 Very poor Knowledge of the network 2 Knowledge of the network 3 Knowledge of the network 4 Knowledge of the network 5 Knowledge of the network 6 Knowledge of the network 7 Knowledge of the network 8 Knowledge of the network 9 Knowledge of the network 10 Excell-ent Knowledge of the network No opinion / no contact
Ability to respond to customer queries Ability to respond to customer queries 1 Very poor Ability to respond to customer queries 2 Ability to respond to customer queries 3 Ability to respond to customer queries 4 Ability to respond to customer queries 5 Ability to respond to customer queries 6 Ability to respond to customer queries 7 Ability to respond to customer queries 8 Ability to respond to customer queries 9 Ability to respond to customer queries 10 Excell-ent Ability to respond to customer queries No opinion / no contact
Q36 And overall, as a boater, how would you rate the customer service you have received from the Canal & River Trust over the past year?
Please select one answer only
1 Very poor
2
3
4
5
6
7
8
9
10 Excellent
No opinion
Q37 Have you visited the Canal & River Trust website?
Please select one answer only
Yes
No
Q38 On the last occasion you visited the website, how easy was it to find what you were looking for?
Please select one answer only
1 Very hard
2
3
4
5 Very easy
No opinion
Q39 Have you used the Live Chat facility on the Canal & River Trust website? Please select one answer only
Yes (please answer Q40-42)
No (please go to Q43)
I wasn't aware of this facility (please go to Q43)
Q40 Was your query answered by Live Chat?
Please select one answer only
Yes, fully
Yes, but only partially
No
Can't remember / don't know
Q41 Did using Live Chat save you from calling or emailing the Trust?
Please select one answer only
Yes, happy with the response I received through Live Chat
No, I still needed to call or email
Q42 How do you rate the Live Chat facility overall?
Please select one answer only
1 Very poor
2
3
4
5
6
7
8
9
10 Excellent
No opinion
Q43 Here are some things that other boaters have said about the Canal & River Trust. To what extent do you agree or disagree with each? Please select one box for each row
Disagree strongly Disagree slightly Neither agree or disagree Agree slightly Agree strongly Don't know
I trust the Canal & River Trust to look after the waterways I trust the Canal & River Trust to look after the waterways Disagree strongly I trust the Canal & River Trust to look after the waterways Disagree slightly I trust the Canal & River Trust to look after the waterways Neither agree or disagree I trust the Canal & River Trust to look after the waterways Agree slightly I trust the Canal & River Trust to look after the waterways Agree strongly I trust the Canal & River Trust to look after the waterways Don't know
The Canal & River Trust prioritises its spending on what I feel is most needed The Canal & River Trust prioritises its spending on what I feel is most needed Disagree strongly The Canal & River Trust prioritises its spending on what I feel is most needed Disagree slightly The Canal & River Trust prioritises its spending on what I feel is most needed Neither agree or disagree The Canal & River Trust prioritises its spending on what I feel is most needed Agree slightly The Canal & River Trust prioritises its spending on what I feel is most needed Agree strongly The Canal & River Trust prioritises its spending on what I feel is most needed Don't know
The Canal & River Trust values the views of the people who boat on its waterways The Canal & River Trust values the views of the people who boat on its waterways Disagree strongly The Canal & River Trust values the views of the people who boat on its waterways Disagree slightly The Canal & River Trust values the views of the people who boat on its waterways Neither agree or disagree The Canal & River Trust values the views of the people who boat on its waterways Agree slightly The Canal & River Trust values the views of the people who boat on its waterways Agree strongly The Canal & River Trust values the views of the people who boat on its waterways Don't know
Now a few questions about yourself to help us better understand the variation amongst the people who boat on our waterways, why you have a boat, how you use it and how you like to find out about other boating news. This information will help us try and better meet your needs.
Q44 Is your (main) boat...
Please select one answer only
A narrowboat
A widebeam
A motor cruiser
Other (please specify)
Q45 What is your main source of heating when your boat is stationary?
Please select one answer only
Wood
Solid fuel
Gas
Electricity
Diesel
Other
Q46 How many nights a year do you usually spend on your boat? Please select one answer only
I never spend the night on my boat (0 nights)
Approximately less than a couple of months a year (Less than 62 nights)
Approximately a couple of months a year (62 nights)
Approximately a quarter of the year (93 nights)
Approximately half the year (182 nights)
Approximately three quarters of the year (275 nights)
All year (365 nights)
I'd prefer not to say
Q47 Which of the following options best describes how you use your boat most of the time?
Please select one answer only
I use it to cruise the waterways in my leisure time
As a holiday home
As a temporary home where I live when at work
As a second home where I live for extended periods/ as an alternative to my main residence
As a permanent home
The following questions (Q48 to 52) only answered by those who use their boat as a temporary home, second home or permanent home. If you do not use your boat as a home please go to Q53.
We are asking these questions to better understand who lives on our canal and river network. This information will help to inform the Trust's and our partners’ plans and strategies to help ensure that these are designed to better meet the needs of boaters
When considering housing needs, housing authorities consider potential occupancy
as well as actual occupancy.
Q48 How many bedrooms (berths) does your boat have? Please include
rooms that can be converted into a bedroom (berth) on a daily basis, for example those with
sofa / pull-out beds.
Please select one answer only
1
2
3
4 or more
Prefer not to say
Other
Q49 How many adults in each of the following age brackets live* on your boat?
(* this is the place that is their primary home where they live the majority of the time) For each age band, please select the number of people who live on your boat
0 1 2 3 4 5 or more
Aged 16-24 Aged 16-24 0 Aged 16-24 1 Aged 16-24 2 Aged 16-24 3 Aged 16-24 4 Aged 16-24 5 or more
Aged 25-34 Aged 25-34 0 Aged 25-34 1 Aged 25-34 2 Aged 25-34 3 Aged 25-34 4 Aged 25-34 5 or more
Aged 35-44 Aged 35-44 0 Aged 35-44 1 Aged 35-44 2 Aged 35-44 3 Aged 35-44 4 Aged 35-44 5 or more
Aged 45-54 Aged 45-54 0 Aged 45-54 1 Aged 45-54 2 Aged 45-54 3 Aged 45-54 4 Aged 45-54 5 or more
Aged 55-64 Aged 55-64 0 Aged 55-64 1 Aged 55-64 2 Aged 55-64 3 Aged 55-64 4 Aged 55-64 5 or more
Aged 65-74 Aged 65-74 0 Aged 65-74 1 Aged 65-74 2 Aged 65-74 3 Aged 65-74 4 Aged 65-74 5 or more
Aged 75+ Aged 75+ 0 Aged 75+ 1 Aged 75+ 2 Aged 75+ 3 Aged 75+ 4 Aged 75+ 5 or more
Q50 How many children in each of the following age brackets live* on your boat?
(* this is the place that is their primary home where they live the majority of the time) For each age band, please select the number of children who live on your boat
0 1 2 3 4 5 or more
Aged under 2 years Aged under 2 years 0 Aged under 2 years 1 Aged under 2 years 2 Aged under 2 years 3 Aged under 2 years 4 Aged under 2 years 5 or more
Aged over 2 - 5 years Aged over 2 - 5 years 0 Aged over 2 - 5 years 1 Aged over 2 - 5 years 2 Aged over 2 - 5 years 3 Aged over 2 - 5 years 4 Aged over 2 - 5 years 5 or more
Aged over 5 - 11 years Aged over 5 - 11 years 0 Aged over 5 - 11 years 1 Aged over 5 - 11 years 2 Aged over 5 - 11 years 3 Aged over 5 - 11 years 4 Aged over 5 - 11 years 5 or more
Aged over 11 to 15 years
Q51 If permanent / long-term moorings were more readily available, how interested would be in taking one? Please select one answer only
Absolutely no interest in a permanent mooring (move to question 33)
Not interested, I already have a permanent / long-term mooring
Some interest in a permanent mooring
Definitely interested in a permanent mooring boats?
Q52 To what extent do you agree or disagree that a lower cost of living is your main
reason for living on a boat?
Please select one answer only
Strongly agree
Tend to agree
Neither agree nor disagree
Tend to disagree
Strongly disagree
Q53 Which, if any, from the following list provided the greatest influence on your decision to purchase your first boat?
Please choose the one that was most important in the first column, and then in the second column any others that are applicable
Most important influence (choose one only) Other important influences
Hiring a boat for a holiday Hiring a boat for a holiday Most important influence (choose one only) Hiring a boat for a holiday Other important influences
Going out on a boat with family, friends or work mates Going out on a boat with family, friends or work mates Most important influence (choose one only) Going out on a boat with family, friends or work mates Other important influences
Visiting a boat show Visiting a boat show Most important influence (choose one only) Visiting a boat show Other important influences
Boat trips with school or youth group Boat trips with school or youth group Most important influence (choose one only) Boat trips with school or youth group Other important influences
Coastal Boating Experience Coastal Boating Experience Most important influence (choose one only) Coastal Boating Experience Other important influences
Watching boats going through locks etc. Watching boats going through locks etc. Most important influence (choose one only) Watching boats going through locks etc. Other important influences
Reading books, newspapers or magazines or watching TV about boats and boating Reading books, newspapers or magazines or watching TV about boats and boating Most important influence (choose one only) Reading books, newspapers or magazines or watching TV about boats and boating Other important influences
Reading books, newspapers or magazines or watching TV about canals and rivers Reading books, newspapers or magazines or watching TV about canals and rivers Most important influence (choose one only) Reading books, newspapers or magazines or watching TV about canals and rivers Other important influences
Always been interested in boats Always been interested in boats Most important influence (choose one only) Always been interested in boats Other important influences
Always enjoyed spending time by canals and rivers Always enjoyed spending time by canals and rivers Most important influence (choose one only) Always enjoyed spending time by canals and rivers Other important influences
Visiting canals and rivers when I was younger Visiting canals and rivers when I was younger Most important influence (choose one only) Visiting canals and rivers when I was younger Other important influences
Wanted to travel the country by boat Wanted to travel the country by boat Most important influence (choose one only) Wanted to travel the country by boat Other important influences
It offered me an affordable home It offered me an affordable home Most important influence (choose one only) It offered me an affordable home Other important influences
It offered me a home in a convenient location It offered me a home in a convenient location Most important influence (choose one only) It offered me a home in a convenient location Other important influences
It offered me a home and lifestyle I wanted It offered me a home and lifestyle I wanted Most important influence (choose one only) It offered me a home and lifestyle I wanted Other important influences
To start a business from a boat To start a business from a boat Most important influence (choose one only) To start a business from a boat Other important influences
Q54 Which, if any, of the following waterway (paper) publications do you read?
Please select all that apply
Waterways World
Canal Boat
Towpath Talk
Waterways (IWA)
Waterfront (Canal & River Trust)
Other (please specify)
None of these
Q55 Do you participate in any online forums or read news on websites dedicated to waterways?
Please select one answer only
Yes - read only
Yes - read and comment
No
Q56 Could you tell us which online sites dedicated to waterways?
Please select all that apply
Canal World Forum (forum or Facebook group)
London Boaters Facebook group
Live aboard only! Facebook group
Canals and Rivers UK Facebook group
Canal & River Trust Facebook group
Other (please specify)
Q57 And how often do you visit each of these sites? Please choose one answer for each row
At least once a week Two or three times a month About once a month Less than once a month Just a couple of times a year Never
Canal World Forum (forum or Facebook group) Canal World Forum (forum or Facebook group) At least once a week Canal World Forum (forum or Facebook group) Two or three times a month Canal World Forum (forum or Facebook group) About once a month Canal World Forum (forum or Facebook group) Less than once a month Canal World Forum (forum or Facebook group) Just a couple of times a year Canal World Forum (forum or Facebook group) Never
London Boaters Facebook group London Boaters Facebook group At least once a week London Boaters Facebook group Two or three times a month London Boaters Facebook group About once a month London Boaters Facebook group Less than once a month London Boaters Facebook group Just a couple of times a year London Boaters Facebook group Never
Live aboard only! Facebook group Live aboard only! Facebook group At least once a week Live aboard only! Facebook group Two or three times a month Live aboard only! Facebook group About once a month Live aboard only! Facebook group Less than once a month Live aboard only! Facebook group Just a couple of times a year Live aboard only! Facebook group Never
Canals and Rivers UK Facebook group Canals and Rivers UK Facebook group At least once a week Canals and Rivers UK Facebook group Two or three times a month Canals and Rivers UK Facebook group About once a month Canals and Rivers UK Facebook group Less than once a month Canals and Rivers UK Facebook group Just a couple of times a year Canals and Rivers UK Facebook group Never
Canal & River Trust Facebook group Canal & River Trust Facebook group At least once a week Canal & River Trust Facebook group Two or three times a month Canal & River Trust Facebook group About once a month Canal & River Trust Facebook group Less than once a month Canal & River Trust Facebook group Just a couple of times a year Canal & River Trust Facebook group Never
Q58 Do you read the Boater’s Update newsletter sent by email from the Canal & River Trust?
Please select one answer only
Yes - always
Yes - sometimes
No
I don't receive the email
Q59 How useful do you generally find the information included in the Boater’s Update?
Please select one answer only
Not at all useful
Not very useful
Fairly useful
Very useful
Extremely useful
No opinion
Q60 Have you boated on any non-Canal & River Trust managed waterways in the past year? Please select one answer only
Yes
No
Q61 If yes, can you please tell us which waterway(s)? Please give details in the box below
Q62 If yes, in your opinion how did they compare in terms of maintenance? Please select one answer only
Maintained to a higher standard
Maintained to the same standard
Maintained to a lower standard
Q63 How do you define your gender? Please select one answer only
Male
Female
Transgender
Prefer not to say
Something else (please specify)
Q64 How old are you?
Please select one answer only
16-24
55-64
25-34
65-74
35-44
75+
45-54
Q65 Do you have any children under the age of 16?
Please select one answer only
Yes
No
Q66 If yes, do you take them boating with you?
Yes
No
Q67 Do you have any grandchildren under the age of 16?
Please select one answer only
Yes
No
Q68 If yes, do you take them boating with you? Please select one answer only
Yes
No
Q69 Optional: How would you define your ethnic group? Please select one answer only
WHITE - English/Welsh/Scottish/Northern Irish/British
WHITE - Irish
WHITE - Eastern European
WHITE - Gypsy or Irish Traveller
WHITE - Mixed European
WHITE - Any other White background
BLACK/AFRICAN/CARIBBEAN/BACK BRITISH - Caribbean
BLACK/AFRICAN/CARIBBEAN/BACK BRITISH -African
BLACK/AFRICAN/CARIBBEAN/BACK BRITISH - Any other Black background
ASIAN OR ASIAN BRITISH - Indian
ASIAN OR ASIAN BRITISH - Pakistani
ASIAN OR ASIAN BRITISH - Bangladeshi
ASIAN OR ASIAN BRITISH - Chinese
ASIAN OR ASIAN BRITISH - Any other Asian background
OTHER ETHNIC GROUP - Arab
OTHER ETHNIC GROUP - Any other ethnic group
MIXED/MULTIPLE ETHNIC GROUPS - White and Black Caribbean
MIXED/MULTIPLE ETHNIC GROUPS - White and Black African
MIXED/MULTIPLE ETHNIC GROUPS - White and Asian
MIXED/MULTIPLE ETHNIC GROUPS - Any other mixed background
Prefer not to say
Other (please specify)
Q70 Optional: Do you consider yourself to be any of the following? Please select any that apply
Gypsy or Traveller
New Traveller or New Age Traveller
Bargee
Fairground or circus family, known as travelling showmen
None of the above
Prefer not to say
Q71 Optional: Are your day-to-day activities limited because of a health problem or
disability which has lasted, or is expected to last, at least 12 months?
Yes, limited a lot
Yes, limited a little
No
Prefer not to say
Q72 Optional: If yes, please select the box that describes your disability below:
Behaviour and emotional
Hearing
Sight
Speech
Manual dexterity
Memory or ability to concentrate or learn (learning difficulty)
Mobility and Gross Motor
Perception of physical danger
Personal, self care and continence
Progressive condition and physical health (such as HIV, cancer, multiple sclerosis, fits etc)
Prefer not to say
Q73 Optional: Please indicate which of the following options best describes your current
status. Please select one answer only
Employed full-time (30 hours or more per week)
Employed part-time
Self employed
Unemployed
Full time student
Full-time homemaker or carer
Full-time homemaker with dependent children
Full-time homemaker with no dependent children
Carer
Voluntary work
Work experience
Retired
Prefer not to say
Other (please specify)
Next there follow four questions about your feelings on aspects of your life. These are standard questions asked on surveys by many other organisations. There are no right or wrong answers and please remember your responses are anonymous.
For each of these questions we would like you to give an answer on a scale of 0 to 10, where 0 is ‘not at all’ and 10 is ‘completely’.
Q74 Overall, how satisfied are you with your life nowadays? Please select one answer only
0 1 2 3 4 5 6 7 8 9 10
Overall, how satisfied are you with your life nowadays? ... 0 Overall, how satisfied are you with your life nowadays? ... 1 Overall, how satisfied are you with your life nowadays? ... 2 Overall, how satisfied are you with your life nowadays? ... 3 Overall, how satisfied are you with your life nowadays? ... 4 Overall, how satisfied are you with your life nowadays? ... 5 Overall, how satisfied are you with your life nowadays? ... 6 Overall, how satisfied are you with your life nowadays? ... 7 Overall, how satisfied are you with your life nowadays? ... 8 Overall, how satisfied are you with your life nowadays? ... 9 Overall, how satisfied are you with your life nowadays? ... 10
Q75 Overall, to what extent do you feel that the things you do in your life are worthwhile?
Please select one answer only
0 1 2 3 4 5 6 7 8 9 10
Overall, to what extent do you feel that the things you d... 0 Overall, to what extent do you feel that the things you d... 1 Overall, to what extent do you feel that the things you d... 2 Overall, to what extent do you feel that the things you d... 3 Overall, to what extent do you feel that the things you d... 4 Overall, to what extent do you feel that the things you d... 5 Overall, to what extent do you feel that the things you d... 6 Overall, to what extent do you feel that the things you d... 7 Overall, to what extent do you feel that the things you d... 8 Overall, to what extent do you feel that the things you d... 9 Overall, to what extent do you feel that the things you d... 10
Q76 Overall, how happy did you feel yesterday?
Please select one answer only
0 1 2 3 4 5 6 7 8 9 10
Overall, how happy did you feel yesterday? Please select ... 0 Overall, how happy did you feel yesterday? Please select ... 1 Overall, how happy did you feel yesterday? Please select ... 2 Overall, how happy did you feel yesterday? Please select ... 3 Overall, how happy did you feel yesterday? Please select ... 4 Overall, how happy did you feel yesterday? Please select ... 5 Overall, how happy did you feel yesterday? Please select ... 6 Overall, how happy did you feel yesterday? Please select ... 7 Overall, how happy did you feel yesterday? Please select ... 8 Overall, how happy did you feel yesterday? Please select ... 9 Overall, how happy did you feel yesterday? Please select ... 10
Q77 On a scale where 0 is ‘not at all anxious’ and 10 is ‘completely anxious’, overall, how anxious did you feel yesterday?
Please select one answer only
0 1 2 3 4 5 6 7 8 9 10
On a scale where 0 is ‘not at all anxious’ and 10 is ‘com... 0 On a scale where 0 is ‘not at all anxious’ and 10 is ‘com... 1 On a scale where 0 is ‘not at all anxious’ and 10 is ‘com... 2 On a scale where 0 is ‘not at all anxious’ and 10 is ‘com... 3 On a scale where 0 is ‘not at all anxious’ and 10 is ‘com... 4 On a scale where 0 is ‘not at all anxious’ and 10 is ‘com... 5 On a scale where 0 is ‘not at all anxious’ and 10 is ‘com... 6 On a scale where 0 is ‘not at all anxious’ and 10 is ‘com... 7 On a scale where 0 is ‘not at all anxious’ and 10 is ‘com... 8 On a scale where 0 is ‘not at all anxious’ and 10 is ‘com... 9 On a scale where 0 is ‘not at all anxious’ and 10 is ‘com... 10
Q78 We have almost reached the end of the questionnaire, if there are any other comments you would like to add then please do so here.
Please give as much detail as possible
sorry its so long i thought some might be interested