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Post by Deleted on Nov 8, 2019 15:24:11 GMT
This past week has seen Canal and River Trust contract out its customer service operation to a service provider. The next step will see licensing and registration contracted out, possibly by spring 2020. The title is an attempt at humour, but of course, the reality is, it just might happen.
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Post by Deleted on Nov 8, 2019 15:33:25 GMT
Just this week we've licensed the boat.
Failed online as their site just wouldn't work ... most frustrating.
Jane eventually telephoned and the job was done quickly, with paper copies being posted out to us so we can laminate them and put them in the window to keep the curtain twitchers happy.
Call centres are simply a fact of modern life ... sad that the call answerers are detached from, and have little or no understanding of the system.
Rog
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Post by Deleted on Nov 8, 2019 15:37:36 GMT
It will all be returned to in house again. As the government has discovered, contracting out just adds another layer of cost.
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Post by kris on Nov 8, 2019 15:39:54 GMT
It will all be returned to in house again. As the government has discovered, contracting out just adds another layer of cost. Lets hope so, along with all the maintenance. Keeping the skills in house is important with something like the waterways network.
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Post by Deleted on Nov 8, 2019 15:46:50 GMT
Jane and I were reminiscing about when we were kids ... there were street sweepers (not just in city centres) who cleared gutters, storm drains and culverts, who we'd see on a regular basis.
I suppose these sort of jobs were ended due to financial cutbacks ... and of course there's much greater building development in South Yorkshire nowadays ... but the incidence of flooding seems to be much worse and more regular over the last twenty years.
Rog
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Post by Deleted on Nov 8, 2019 15:50:45 GMT
Jane and I were reminiscing about when we were kids ... there were street sweepers (not just in city centres) who cleared gutters, storm drains and culverts, who we'd see on a regular basis. I suppose these sort of jobs were ended due to financial cutbacks ... and of course there's much greater building development in South Yorkshire nowadays ... but the incidence of flooding seems to be much worse and more regular over the last twenty years. Rog We have the same opinion here. Every drain you see is blocked solid. Water has to go somewhere.
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Post by Deleted on Nov 8, 2019 16:08:54 GMT
I do have a genuine hatred of Indian call centres, I just cannot grasp what they are saying. I obviously have to use them at times for services I use. I usually explain that I am struggling, and would be grateful if I could speak to someone with better english. This works well on most occasions, but sometimes they put a bloody Scot on.
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Post by JohnV on Nov 8, 2019 17:31:23 GMT
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Post by patty on Nov 8, 2019 17:55:56 GMT
I do have a genuine hatred of Indian call centres, I just cannot grasp what they are saying. I obviously have to use them at times for services I use. I usually explain that I am struggling, and would be grateful if I could speak to someone with better english. This works well on most occasions, but sometimes they put a bloody Scot on. I have a Scottish friend and almost everything he says I have to ask him to repeat... I also worked in a Scottish hospital for a year which proved rather challenging
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Post by thebfg on Nov 8, 2019 18:03:12 GMT
It will all be returned to in house again. As the government has discovered, contracting out just adds another layer of cost. Yep our local council are slowly bringing everything back in house from crapita
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Post by samsam on Nov 8, 2019 18:03:56 GMT
Lots of call centers are in the Philippines, the English is better but often not as understandable as a home English speaker.
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Post by Deleted on Nov 8, 2019 18:05:43 GMT
My mate, and the guy in charge of our yard is from Brum.
I think any 'thick' accent is tough ... he complains about my Yorkshire accent ... that can't be right can it ?
Rog
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Post by Deleted on Nov 8, 2019 18:15:35 GMT
he complains about my Yorkshire accent ... that can't be right can it ? Rog Stop scoffing yorkie bars.
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Post by Deleted on Nov 8, 2019 18:27:07 GMT
You're mixing me up with Mr Stabby ... I'm the 'holier than thou' one Rog
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Post by Deleted on Nov 8, 2019 18:33:53 GMT
Contracting out only works if there is flexibility in the 'contract'.
We did it extensively in the NHS particularly on the maintenance side and it was a PITA because the providers default position was usually 'thats not in the contract'.
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