Hapton Valley Boats / ABC Boat Hire
Nov 6, 2016 19:24:27 GMT
JohnV, rockdodger, and 2 more like this
Post by pǝʇɹǝʌuı on Nov 6, 2016 19:24:27 GMT
I just thought I'd post a thread about our recent holiday and the great experience that we had.
We hired a boat from Reedley Marina in Burnley, through Hapton Valley Boats (now part of the ABC Group), after looking at various holidays online.
When we got back from our holiday I emailed the following to ABC, and I thought I would share it here as I was so impressed by their service.
Both me and my wife are novices when it comes to narrow boats, so when we saw on the website that tuition was included it was one of the factors that led us to choosing your company.
What we didn't quite expect was the level of tuition provided, we have heard from friends who have hired narrow boats with other companies that the tuition is 'watching' a short video.
When we picked up the boat on Monday afternoon of this week, we received clear, concise instruction from Alistair. Alistair then asked us if we had any experience with locks and we answered that we hadn't. Alistair then arranged to come out to meet us the following day to show us how to operate the locks.
The following morning Alistair met us as promised. I expected him to show us the first lock and then be on his way, however a combination of faulty locks and my wife struggling a little with some of the locks resulted in him taking us through all seven locks. He took the time to explain things to my wife in a polite, non patronising way as she was getting a little flustered with it being a new experience.
Alistair then left us to enjoy our holiday after ensuring that we were confident to continue.
On our return leg we came through the seven locks, and although a little apprehensive we got through them in under two hours without any issues other than having to deal with the broken paddles.
My wife says she is now confident to tackle locks in the future and that Alistair's tuition played a big part in that.
Upon our return we wanted to speak to Alistair to thank him personally, but couldn't as he wasn't available.
Please can you ensure he receives this feedback as he is a credit to your team and an asset to the company.
We also spoke to Lee, who I believe is the Manager at Reedley Marina, both before and after using the boat and we got the impression that nothing was too much trouble.
Our dealings with these two team members greatly enhanced our holiday experience, and we would not hesitate to recommend you to friends or family and we will be booking again in the future.
Thank you again for a great holiday,
We hired a boat from Reedley Marina in Burnley, through Hapton Valley Boats (now part of the ABC Group), after looking at various holidays online.
When we got back from our holiday I emailed the following to ABC, and I thought I would share it here as I was so impressed by their service.
Both me and my wife are novices when it comes to narrow boats, so when we saw on the website that tuition was included it was one of the factors that led us to choosing your company.
What we didn't quite expect was the level of tuition provided, we have heard from friends who have hired narrow boats with other companies that the tuition is 'watching' a short video.
When we picked up the boat on Monday afternoon of this week, we received clear, concise instruction from Alistair. Alistair then asked us if we had any experience with locks and we answered that we hadn't. Alistair then arranged to come out to meet us the following day to show us how to operate the locks.
The following morning Alistair met us as promised. I expected him to show us the first lock and then be on his way, however a combination of faulty locks and my wife struggling a little with some of the locks resulted in him taking us through all seven locks. He took the time to explain things to my wife in a polite, non patronising way as she was getting a little flustered with it being a new experience.
Alistair then left us to enjoy our holiday after ensuring that we were confident to continue.
On our return leg we came through the seven locks, and although a little apprehensive we got through them in under two hours without any issues other than having to deal with the broken paddles.
My wife says she is now confident to tackle locks in the future and that Alistair's tuition played a big part in that.
Upon our return we wanted to speak to Alistair to thank him personally, but couldn't as he wasn't available.
Please can you ensure he receives this feedback as he is a credit to your team and an asset to the company.
We also spoke to Lee, who I believe is the Manager at Reedley Marina, both before and after using the boat and we got the impression that nothing was too much trouble.
Our dealings with these two team members greatly enhanced our holiday experience, and we would not hesitate to recommend you to friends or family and we will be booking again in the future.
Thank you again for a great holiday,