Post by NigelMoore on Oct 12, 2018 12:18:54 GMT
The Ombudsman’s Report for 2017/18 has just been published. It notes:
“The Waterways Ombudsman Scheme has received confirmation of its validation as a full voting member of the Ombudsman Association (the professional association for ombudsmen and complaint handlers, their staff and others interested in the work of independent complaint resolution). It also continues to be approved by its Competent Authority, the Chartered Trading Standards Institute, in line with the requirements set out in the ADR (Alternative Dispute Resolution) Regulations.”
Some cases of interest amongst those listed.
