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Post by Jim on Mar 15, 2018 13:55:27 GMT
Just got a invited to do another survey of Boaters Opinions. Not had a proper look yet, who else has got it?
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Post by kris on Mar 15, 2018 13:58:01 GMT
Me
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Post by markhez on Mar 15, 2018 14:15:30 GMT
Me.
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Post by Deleted on Mar 15, 2018 14:27:59 GMT
Not another one of Stabby's is it?
Rog
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Post by Jim on Mar 15, 2018 14:36:35 GMT
I do hope its not one of those that can be filled in more than once by scurrilous boaters eager to push an agenda. It does say it's anonymous.
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Post by peterboat on Mar 15, 2018 14:55:42 GMT
not me
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Post by Deleted on Mar 15, 2018 15:08:45 GMT
I've only ever had one. They are choosy who they send them to, and they are not anonymous.
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Post by kris on Mar 15, 2018 15:19:27 GMT
I won't be filling it in, it is not anonymous and they are asking for too much personal imformation that is intrusive and nothing to do with them. As usual they seem to have an agenda that they are trying to gain the answers to prove. It is very lead and there is very little opurtunity to put your own opinions. It's looking like there is going to be some concerted effort to reduce the number of livaboard boaters.
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Post by Deleted on Mar 15, 2018 15:31:12 GMT
I won't be filling it in, it is not anonymous and they are asking for too much personal imformation that is intrusive and nothing to do with them. As usual they seem to have an agenda that they are trying to gain the answers to prove. It is very lead and there is very little opurtunity to put your own opinions. It's looking like there is going to be some concerted effort to reduce the number of livaboard boaters. They use these surveys for individual customer profiling. The questions are loaded and can be interpreted as crt see fit. The other factor is, you have signed an agreement which allows them to share your personal information with others. Just obtaining the boat licence is enough to say you signed the agreement. On two occasions, I have received other peoples personal email addys from CRT, on both occasions it was well over 100. The last occasion, I reported it to the freedom of information commissioners office.
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Post by kris on Mar 15, 2018 15:33:39 GMT
There's definately some strange questions on it.including which Internet forums you post on and which Facebook pages your a member of ?
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Post by Deleted on Mar 15, 2018 15:40:58 GMT
There's definately some strange questions on it.including which Internet forums you post on and which Facebook pages your a member of ? They don't like the closed facebook pages, it freaks them out that they cannot see what is said. It's quite funny watching the antics some of them get up to trying to join.
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Post by thebfg on Mar 15, 2018 15:56:54 GMT
There's definately some strange questions on it.including which Internet forums you post on and which Facebook pages your a member of ? To work put who posts as who and where maybe.
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Post by Jim on Mar 15, 2018 15:58:23 GMT
Ok, just checked out the link, it's got a long string of letters which I presume are personal to me, so it's not anonymous. Should we have a closed facebook page then?
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Post by kris on Mar 15, 2018 16:19:24 GMT
any way ive decided to copy and paste it all here so you can make your own minds up.
Start here Q1 What are your main motivations for boating? Please use the box below Q2 What benefits do you think you get from boating? Please use the box below
Q3 Thinking about your boating on the Canal & River Trust's canals and rivers over the past year, overall how satisfied were you with your experience? Please select one answer only Very satisfied Slightly satisfied Neither satisfied, nor dissatisfied Slightly dissatisfied Very dissatisfied
Q4 We run this survey to help us find out what you, as a boater, think about both the Canal & River Trust and the waterways. We first want to give you a chance to tell us what you're thinking so this question is fairly open. Please can you tell us in your own words how you feel about the Canal & River Trust at the moment and what makes you feel this way? Please give as much detail as possible.
Q5 Please enter the region in which you did most of your boating in the past 12 months. We recognise that many people will have spent time in more than one region, but we'd just like to get an indication of where you have done most of your boating so we can see to what extent experiences vary across our different regions. Please click on the link to see a map.canalrivertrust.org.uk/media/library/1225.pdf
Please select one answer only North East North West Manchester, Pennines & Potteries North Wales & Border West Midlands East Midlands South East South Wales & Severn Kennet & Avon London
Q6 How likely are you to recommend the Canal & River Trust's waterways in this region to other boaters? Please select one answer only Definitely Probably Possibly Probably not Definitely not Don't know
Q7 Firstly, how well do you feel you know the Canal & River Trust as an organisation i.e. not its waterways? Please select one answer only Know very well Know a fair amount Know just a little Don't really know well at all
Q8 How favourable or unfavourable is your overall opinion or impression of the Canal & River Trust? Please select one answer only Very favourable Mainly favourable Neither favourable nor unfavourable Mainly unfavourable Very unfavourable
Q9 To what extent would you speak positively or critically about the Canal & River Trust? Please select one answer only I would speak positively without being asked my opinion I would speak positively if someone asked my opinion I would be neutral if someone asked my opinion I would be critical if someone asked my opinion I would be critical without being asked my opinion
Q10 Thinking about occasions when you may talk with other people about the Canal & River Trust, do people mainly… Please select one answer only speak positively without you asking their opinion of the Canal & River Trust speak positively if you ask their opinion of the Canal & River Trust are neutral if you ask their opinion of the Canal & River Trust speak critically if you ask their opinion of the Canal & River Trust speak critically without you asking their opinion of the Canal & River Trust I don't talk with other people about the Canal & River Trust Not applicable
Q11 Finally in this section, to what extent would you speak positively or critically about the waterways looked after by the Canal & River Trust? Please select one answer only I would speak positively without being asked my opinion I would speak positively if someone asked my opinion I would be neutral if someone asked my opinion I would be critical if someone asked my opinion I would be critical without being asked my opinion
Q12 Please indicate, using the scale provided, how you rate the Canal & River Trust for each of the following. Please select one answer for each row 1 Very poor 2 3 4 5 6 7 8 9 10 Excellent Not Canal & River Trust resp-onsibility Overall upkeep of the waterways Overall upkeep of the waterways 1 Very poor Overall upkeep of the waterways 2 Overall upkeep of the waterways 3 Overall upkeep of the waterways 4 Overall upkeep of the waterways 5 Overall upkeep of the waterways 6 Overall upkeep of the waterways 7 Overall upkeep of the waterways 8 Overall upkeep of the waterways 9 Overall upkeep of the waterways 10 Excellent Overall upkeep of the waterways Not Canal & River Trust resp-onsibility Overall condition of locks Overall condition of locks 1 Very poor Overall condition of locks 2 Overall condition of locks 3 Overall condition of locks 4 Overall condition of locks 5 Overall condition of locks 6 Overall condition of locks 7 Overall condition of locks 8 Overall condition of locks 9 Overall condition of locks 10 Excellent Overall condition of locks Not Canal & River Trust resp-onsibility Keeping the waterway and towpath clear of overhanging trees and branches Keeping the waterway and towpath clear of overhanging trees and branches 1 Very poor Keeping the waterway and towpath clear of overhanging trees and branches 2 Keeping the waterway and towpath clear of overhanging trees and branches 3 Keeping the waterway and towpath clear of overhanging trees and branches 4 Keeping the waterway and towpath clear of overhanging trees and branches 5 Keeping the waterway and towpath clear of overhanging trees and branches 6 Keeping the waterway and towpath clear of overhanging trees and branches 7 Keeping the waterway and towpath clear of overhanging trees and branches 8 Keeping the waterway and towpath clear of overhanging trees and branches 9 Keeping the waterway and towpath clear of overhanging trees and branches 10 Excellent Keeping the waterway and towpath clear of overhanging trees and branches Not Canal & River Trust resp-onsibility Keeping the grass verges cut Keeping the grass verges cut 1 Very poor Keeping the grass verges cut 2 Keeping the grass verges cut 3 Keeping the grass verges cut 4 Keeping the grass verges cut 5 Keeping the grass verges cut 6 Keeping the grass verges cut 7 Keeping the grass verges cut 8 Keeping the grass verges cut 9 Keeping the grass verges cut 10 Excellent Keeping the grass verges cut Not Canal & River Trust resp-onsibility Keeping water deep enough for cruising Keeping water deep enough for cruising 1 Very poor Keeping water deep enough for cruising 2 Keeping water deep enough for cruising 3 Keeping water deep enough for cruising 4 Keeping water deep enough for cruising 5 Keeping water deep enough for cruising 6 Keeping water deep enough for cruising 7 Keeping water deep enough for cruising 8 Keeping water deep enough for cruising 9 Keeping water deep enough for cruising 10 Excellent Keeping water deep enough for cruising Not Canal & River Trust resp-onsibility Dealing with unlicensed boats Dealing with unlicensed boats 1 Very poor Dealing with unlicensed boats 2 Dealing with unlicensed boats 3 Dealing with unlicensed boats 4 Dealing with unlicensed boats 5 Dealing with unlicensed boats 6 Dealing with unlicensed boats 7 Dealing with unlicensed boats 8 Dealing with unlicensed boats 9 Dealing with unlicensed boats 10 Excellent Dealing with unlicensed boats Not Canal & River Trust resp-onsibility Dealing with noncompliant boaters Dealing with noncompliant boaters 1 Very poor Dealing with noncompliant boaters 2 Dealing with noncompliant boaters 3 Dealing with noncompliant boaters 4 Dealing with noncompliant boaters 5 Dealing with noncompliant boaters 6 Dealing with noncompliant boaters 7 Dealing with noncompliant boaters 8 Dealing with noncompliant boaters 9 Dealing with noncompliant boaters 10 Excellent Dealing with noncompliant boaters Not Canal & River Trust resp-onsibility Managing user conflict e.g. anglers, cyclists, walkers Managing user conflict e.g. anglers, cyclists, walkers 1 Very poor Managing user conflict e.g. anglers, cyclists, walkers 2 Managing user conflict e.g. anglers, cyclists, walkers 3 Managing user conflict e.g. anglers, cyclists, walkers 4 Managing user conflict e.g. anglers, cyclists, walkers 5 Managing user conflict e.g. anglers, cyclists, walkers 6 Managing user conflict e.g. anglers, cyclists, walkers 7 Managing user conflict e.g. anglers, cyclists, walkers 8 Managing user conflict e.g. anglers, cyclists, walkers 9 Managing user conflict e.g. anglers, cyclists, walkers 10 Excellent Managing user conflict e.g. anglers, cyclists, walkers Not Canal & River Trust resp-onsibility Short-stay visitor moorings Short-stay visitor moorings 1 Very poor Short-stay visitor moorings 2 Short-stay visitor moorings 3 Short-stay visitor moorings 4 Short-stay visitor moorings 5 Short-stay visitor moorings 6 Short-stay visitor moorings 7 Short-stay visitor moorings 8 Short-stay visitor moorings 9 Short-stay visitor moorings 10 Excellent Short-stay visitor moorings Not Canal & River Trust resp-onsibility Places to moor that are deep enough for my boat Places to moor that are deep enough for my boat 1 Very poor Places to moor that are deep enough for my boat 2 Places to moor that are deep enough for my boat 3 Places to moor that are deep enough for my boat 4 Places to moor that are deep enough for my boat 5 Places to moor that are deep enough for my boat 6 Places to moor that are deep enough for my boat 7 Places to moor that are deep enough for my boat 8 Places to moor that are deep enough for my boat 9 Places to moor that are deep enough for my boat 10 Excellent Places to moor that are deep enough for my boat Not Canal & River Trust resp-onsibility Ease of obtaining a home mooring - permanent or semi-permanent Ease of obtaining a home mooring - permanent or semi-permanent 1 Very poor Ease of obtaining a home mooring - permanent or semi-permanent 2 Ease of obtaining a home mooring - permanent or semi-permanent 3 Ease of obtaining a home mooring - permanent or semi-permanent 4 Ease of obtaining a home mooring - permanent or semi-permanent 5 Ease of obtaining a home mooring - permanent or semi-permanent 6 Ease of obtaining a home mooring - permanent or semi-permanent 7 Ease of obtaining a home mooring - permanent or semi-permanent 8 Ease of obtaining a home mooring - permanent or semi-permanent 9 Ease of obtaining a home mooring - permanent or semi-permanent 10 Excellent Ease of obtaining a home mooring - permanent or semi-permanent Not Canal & River Trust resp-onsibility Managing congestion at locks, visitor moorings or other facilities Managing congestion at locks, visitor moorings or other facilities 1 Very poor Managing congestion at locks, visitor moorings or other facilities 2 Managing congestion at locks, visitor moorings or other facilities 3 Managing congestion at locks, visitor moorings or other facilities 4 Managing congestion at locks, visitor moorings or other facilities 5 Managing congestion at locks, visitor moorings or other facilities 6 Managing congestion at locks, visitor moorings or other facilities 7 Managing congestion at locks, visitor moorings or other facilities 8 Managing congestion at locks, visitor moorings or other facilities 9 Managing congestion at locks, visitor moorings or other facilities 10 Excellent Managing congestion at locks, visitor moorings or other facilities Not Canal & River Trust resp-onsibility Q13 If you have experienced any locations where you have been particularly impressed or disappointed with the standard of any of the characteristics listed below then please name the location in the relevant box below. This information will help us try and prioritise improvements and learn from what is working well. Firstly, any locations where you have been particularly impressed. Please give your examples in the relevant boxes below Overall upkeep of the waterways Overall condition of locks Keeping the waterway and towpath clear of overhanging trees and branches Keeping the grass verges cut Keeping water deep enough for cruising Dealing with unlicensed boats Dealing with noncompliant boaters Managing user conflict e.g. anglers, cyclists, walkers Short-stay visitor moorings Places to moor that are deep enough for my boat Ease of obtaining a home mooring to keep your boat permanently or semi-permanently Managing congestion at locks, visitor moorings or other facilities Q14 And now, any locations where you have been particularly disappointed? Please give your examples in the relevant boxes below Overall upkeep of the waterways Overall condition of locks Keeping the waterway and towpath clear of overhanging trees and branches Keeping the grass verges cut Keeping water deep enough for cruising Dealing with unlicensed boats Dealing with noncompliant boaters Managing user conflict e.g. anglers, cyclists, walkers Short-stay visitor moorings Places to moor that are deep enough for my boat Ease of obtaining a home mooring to keep your boat permanently or semi-permanently Managing congestion at locks, visitor moorings or other facilities Q15 And overall, as a boater, how would you rate your experience of the Canal & River Trust's waterways over the past year? Please select one answer only 1 Very poor 2 3 4 5 6 7 8 9 10 Excellent No opinion Q16 Thinking specifically about visitor moorings over the past year how easy has it been to find space to moor up? Please select one answer only Always easy Usually easy Sometimes easy Rarely easy Never easy Not applicable
Q17 Overall, how happy are you with the current mix of mooring times? i.e. 4 hr moorings at key attractions, shopping points etc.; 2 day or 7 days at other popular sites; 14 days elsewhere Please select one answer only Very happy Fairly happy Not happy Not applicable
Q18 If you have an example where you think mooring duration is working well or not working well then please give the location below. Please give your examples in the boxes below Locations where mooring durations are working well: Locations where mooring durations are not working well: Q19 Have you heard about any of the follow online booking services? Please select each of those you have heard of Passage/Tunnel Booking Dry Dock Booking London Pre-Bookable Moorings Boat passage through the Queen Elizabeth Olympic Park waterways
Q20 Have you used any of the follow online booking services? Please select each of those you have used Passage/Tunnel Booking Dry Dock Booking London Pre-Bookable Moorings Boat passage through the Queen Elizabeth Olympic Park waterways
Q21 How do you feel about the introduction of these online booking services Please select one answer only 1 Poor idea 2 3 4 5 6 7 8 9 10 Good idea
Q22 Do you think we should introduce further online booking services? Yes No
Q23 If yes, for which services? Please give details in the box below
Q24 How did you last renew your boat licence? Please select one answer only By post Online By telephone
Q25 How would you rate your last experience of renewing your boat licence? Please select one answer only 1 Very poor 2 3 4 5 6 7 8 9 10 Excellent
Q26 Did you try to (but not complete) renew your boat licence online on this last occasion? Please select one answer only Yes No
Q27 And why did you not renew online on this last occasion? Please give as much detail as possible
Q28 Can you suggest one thing that would improve the process of renewing your boat licence? Please give as much detail as possible
Q29 The Canal & River Trust's customer services can be contacted on the main telephone number 0303 040 4040 or by using the web contact form. Over the past year, approximately how often have you contacted customer services using the telephone number?
Please select one answer only Every week About once every 2 weeks About once a month About once every 2-3 months About once every 6 months Once in the past year Not called in the past year - but have called in the past Never called Don't know Q30 When contacting the Canal & River Trust's customer services by telephone how do you rate the following…? Please select one answer per row 1 Very poor 2 3 4 5 6 7 8 9 10 Excell-ent No opinion / no contact Overall helpfulness Overall helpfulness 1 Very poor Overall helpfulness 2 Overall helpfulness 3 Overall helpfulness 4 Overall helpfulness 5 Overall helpfulness 6 Overall helpfulness 7 Overall helpfulness 8 Overall helpfulness 9 Overall helpfulness 10 Excell-ent Overall helpfulness No opinion / no contact Overall friendliness Overall friendliness 1 Very poor Overall friendliness 2 Overall friendliness 3 Overall friendliness 4 Overall friendliness 5 Overall friendliness 6 Overall friendliness 7 Overall friendliness 8 Overall friendliness 9 Overall friendliness 10 Excell-ent Overall friendliness No opinion / no contact Ability to resolve your query Ability to resolve your query 1 Very poor Ability to resolve your query 2 Ability to resolve your query 3 Ability to resolve your query 4 Ability to resolve your query 5 Ability to resolve your query 6 Ability to resolve your query 7 Ability to resolve your query 8 Ability to resolve your query 9 Ability to resolve your query 10 Excell-ent Ability to resolve your query No opinion / no contact Knowledge of the network Knowledge of the network 1 Very poor Knowledge of the network 2 Knowledge of the network 3 Knowledge of the network 4 Knowledge of the network 5 Knowledge of the network 6 Knowledge of the network 7 Knowledge of the network 8 Knowledge of the network 9 Knowledge of the network 10 Excell-ent Knowledge of the network No opinion / no contact Q31 Approximately how often over the past year have you contacted customer services using the web form? Please select one answer only Every week About once every 2 weeks About once a month About once every 2-3 months About once every 6 months Once in the past year Not called in the past year - but have called in the past Never called Don't know Q32 When contacting the Canal & River Trust's customer services using the web form how do you rate the following…? Please select one answer per row 1 Very poor 2 3 4 5 6 7 8 9 10 Excell-ent No opinion / no contact Speed of response Speed of response 1 Very poor Speed of response 2 Speed of response 3 Speed of response 4 Speed of response 5 Speed of response 6 Speed of response 7 Speed of response 8 Speed of response 9 Speed of response 10 Excell-ent Speed of response No opinion / no contact Speed of resolution Speed of resolution 1 Very poor Speed of resolution 2 Speed of resolution 3 Speed of resolution 4 Speed of resolution 5 Speed of resolution 6 Speed of resolution 7 Speed of resolution 8 Speed of resolution 9 Speed of resolution 10 Excell-ent Speed of resolution No opinion / no contact Overall satisfaction Overall satisfaction 1 Very poor Overall satisfaction 2 Overall satisfaction 3 Overall satisfaction 4 Overall satisfaction 5 Overall satisfaction 6 Overall satisfaction 7 Overall satisfaction 8 Overall satisfaction 9 Overall satisfaction 10 Excell-ent Overall satisfaction No opinion / no contact Q33 And for what reasons did you contact customer services? Please select all that apply Licensing enquiry Mooring enquiry Reporting a defect To make a complaint To give a compliment Other (please specify) Q34 Thinking about Canal & River Trust staff you see out and about on the waterways, how do you rate them for …? Please select one answer per row 1 Very poor 2 3 4 5 6 7 8 9 10 Excell-ent No opinion / no contact Overall helpfulness Overall helpfulness 1 Very poor Overall helpfulness 2 Overall helpfulness 3 Overall helpfulness 4 Overall helpfulness 5 Overall helpfulness 6 Overall helpfulness 7 Overall helpfulness 8 Overall helpfulness 9 Overall helpfulness 10 Excell-ent Overall helpfulness No opinion / no contact Overall friendliness Overall friendliness 1 Very poor Overall friendliness 2 Overall friendliness 3 Overall friendliness 4 Overall friendliness 5 Overall friendliness 6 Overall friendliness 7 Overall friendliness 8 Overall friendliness 9 Overall friendliness 10 Excell-ent Overall friendliness No opinion / no contact Overall availability Overall availability 1 Very poor Overall availability 2 Overall availability 3 Overall availability 4 Overall availability 5 Overall availability 6 Overall availability 7 Overall availability 8 Overall availability 9 Overall availability 10 Excell-ent Overall availability No opinion / no contact Knowledge of the network Knowledge of the network 1 Very poor Knowledge of the network 2 Knowledge of the network 3 Knowledge of the network 4 Knowledge of the network 5 Knowledge of the network 6 Knowledge of the network 7 Knowledge of the network 8 Knowledge of the network 9 Knowledge of the network 10 Excell-ent Knowledge of the network No opinion / no contact Ability to respond to customer queries Ability to respond to customer queries 1 Very poor Ability to respond to customer queries 2 Ability to respond to customer queries 3 Ability to respond to customer queries 4 Ability to respond to customer queries 5 Ability to respond to customer queries 6 Ability to respond to customer queries 7 Ability to respond to customer queries 8 Ability to respond to customer queries 9 Ability to respond to customer queries 10 Excell-ent Ability to respond to customer queries No opinion / no contact
Q35 Thinking about Canal & River Trust volunteers you see out and about on the waterways, how do you rate them for …? Please select one answer per row 1 Very poor 2 3 4 5 6 7 8 9 10 Excell-ent No opinion / no contact Overall helpfulness Overall helpfulness 1 Very poor Overall helpfulness 2 Overall helpfulness 3 Overall helpfulness 4 Overall helpfulness 5 Overall helpfulness 6 Overall helpfulness 7 Overall helpfulness 8 Overall helpfulness 9 Overall helpfulness 10 Excell-ent Overall helpfulness No opinion / no contact Overall friendliness Overall friendliness 1 Very poor Overall friendliness 2 Overall friendliness 3 Overall friendliness 4 Overall friendliness 5 Overall friendliness 6 Overall friendliness 7 Overall friendliness 8 Overall friendliness 9 Overall friendliness 10 Excell-ent Overall friendliness No opinion / no contact Overall availability Overall availability 1 Very poor Overall availability 2 Overall availability 3 Overall availability 4 Overall availability 5 Overall availability 6 Overall availability 7 Overall availability 8 Overall availability 9 Overall availability 10 Excell-ent Overall availability No opinion / no contact Knowledge of the network Knowledge of the network 1 Very poor Knowledge of the network 2 Knowledge of the network 3 Knowledge of the network 4 Knowledge of the network 5 Knowledge of the network 6 Knowledge of the network 7 Knowledge of the network 8 Knowledge of the network 9 Knowledge of the network 10 Excell-ent Knowledge of the network No opinion / no contact Ability to respond to customer queries Ability to respond to customer queries 1 Very poor Ability to respond to customer queries 2 Ability to respond to customer queries 3 Ability to respond to customer queries 4 Ability to respond to customer queries 5 Ability to respond to customer queries 6 Ability to respond to customer queries 7 Ability to respond to customer queries 8 Ability to respond to customer queries 9 Ability to respond to customer queries 10 Excell-ent Ability to respond to customer queries No opinion / no contact Q36 And overall, as a boater, how would you rate the customer service you have received from the Canal & River Trust over the past year? Please select one answer only 1 Very poor 2 3 4 5 6 7 8 9 10 Excellent No opinion
Q37 Have you visited the Canal & River Trust website? Please select one answer only Yes No
Q38 On the last occasion you visited the website, how easy was it to find what you were looking for? Please select one answer only 1 Very hard 2 3 4 5 Very easy No opinion
Q39 Have you used the Live Chat facility on the Canal & River Trust website? Please select one answer only Yes (please answer Q40-42) No (please go to Q43) I wasn't aware of this facility (please go to Q43)
Q40 Was your query answered by Live Chat? Please select one answer only Yes, fully Yes, but only partially No Can't remember / don't know
Q41 Did using Live Chat save you from calling or emailing the Trust? Please select one answer only Yes, happy with the response I received through Live Chat No, I still needed to call or email
Q42 How do you rate the Live Chat facility overall? Please select one answer only 1 Very poor 2 3 4 5 6 7 8 9 10 Excellent No opinion Q43 Here are some things that other boaters have said about the Canal & River Trust. To what extent do you agree or disagree with each? Please select one box for each row Disagree strongly Disagree slightly Neither agree or disagree Agree slightly Agree strongly Don't know I trust the Canal & River Trust to look after the waterways I trust the Canal & River Trust to look after the waterways Disagree strongly I trust the Canal & River Trust to look after the waterways Disagree slightly I trust the Canal & River Trust to look after the waterways Neither agree or disagree I trust the Canal & River Trust to look after the waterways Agree slightly I trust the Canal & River Trust to look after the waterways Agree strongly I trust the Canal & River Trust to look after the waterways Don't know The Canal & River Trust prioritises its spending on what I feel is most needed The Canal & River Trust prioritises its spending on what I feel is most needed Disagree strongly The Canal & River Trust prioritises its spending on what I feel is most needed Disagree slightly The Canal & River Trust prioritises its spending on what I feel is most needed Neither agree or disagree The Canal & River Trust prioritises its spending on what I feel is most needed Agree slightly The Canal & River Trust prioritises its spending on what I feel is most needed Agree strongly The Canal & River Trust prioritises its spending on what I feel is most needed Don't know The Canal & River Trust values the views of the people who boat on its waterways The Canal & River Trust values the views of the people who boat on its waterways Disagree strongly The Canal & River Trust values the views of the people who boat on its waterways Disagree slightly The Canal & River Trust values the views of the people who boat on its waterways Neither agree or disagree The Canal & River Trust values the views of the people who boat on its waterways Agree slightly The Canal & River Trust values the views of the people who boat on its waterways Agree strongly The Canal & River Trust values the views of the people who boat on its waterways Don't know Now a few questions about yourself to help us better understand the variation amongst the people who boat on our waterways, why you have a boat, how you use it and how you like to find out about other boating news. This information will help us try and better meet your needs.
Q44 Is your (main) boat... Please select one answer only A narrowboat A widebeam A motor cruiser Other (please specify) Q45 What is your main source of heating when your boat is stationary? Please select one answer only Wood Solid fuel Gas Electricity Diesel Other
Q46 How many nights a year do you usually spend on your boat? Please select one answer only I never spend the night on my boat (0 nights) Approximately less than a couple of months a year (Less than 62 nights) Approximately a couple of months a year (62 nights) Approximately a quarter of the year (93 nights) Approximately half the year (182 nights) Approximately three quarters of the year (275 nights) All year (365 nights) I'd prefer not to say
Q47 Which of the following options best describes how you use your boat most of the time? Please select one answer only I use it to cruise the waterways in my leisure time As a holiday home As a temporary home where I live when at work As a second home where I live for extended periods/ as an alternative to my main residence As a permanent home
The following questions (Q48 to 52) only answered by those who use their boat as a temporary home, second home or permanent home. If you do not use your boat as a home please go to Q53. We are asking these questions to better understand who lives on our canal and river network. This information will help to inform the Trust's and our partners’ plans and strategies to help ensure that these are designed to better meet the needs of boaters
When considering housing needs, housing authorities consider potential occupancy as well as actual occupancy.
Q48 How many bedrooms (berths) does your boat have? Please include rooms that can be converted into a bedroom (berth) on a daily basis, for example those with sofa / pull-out beds. Please select one answer only 1 2 3 4 or more Prefer not to say Other
Q49 How many adults in each of the following age brackets live* on your boat? (* this is the place that is their primary home where they live the majority of the time) For each age band, please select the number of people who live on your boat 0 1 2 3 4 5 or more Aged 16-24 Aged 16-24 0 Aged 16-24 1 Aged 16-24 2 Aged 16-24 3 Aged 16-24 4 Aged 16-24 5 or more Aged 25-34 Aged 25-34 0 Aged 25-34 1 Aged 25-34 2 Aged 25-34 3 Aged 25-34 4 Aged 25-34 5 or more Aged 35-44 Aged 35-44 0 Aged 35-44 1 Aged 35-44 2 Aged 35-44 3 Aged 35-44 4 Aged 35-44 5 or more Aged 45-54 Aged 45-54 0 Aged 45-54 1 Aged 45-54 2 Aged 45-54 3 Aged 45-54 4 Aged 45-54 5 or more Aged 55-64 Aged 55-64 0 Aged 55-64 1 Aged 55-64 2 Aged 55-64 3 Aged 55-64 4 Aged 55-64 5 or more Aged 65-74 Aged 65-74 0 Aged 65-74 1 Aged 65-74 2 Aged 65-74 3 Aged 65-74 4 Aged 65-74 5 or more Aged 75+ Aged 75+ 0 Aged 75+ 1 Aged 75+ 2 Aged 75+ 3 Aged 75+ 4 Aged 75+ 5 or more
Q50 How many children in each of the following age brackets live* on your boat? (* this is the place that is their primary home where they live the majority of the time) For each age band, please select the number of children who live on your boat 0 1 2 3 4 5 or more Aged under 2 years Aged under 2 years 0 Aged under 2 years 1 Aged under 2 years 2 Aged under 2 years 3 Aged under 2 years 4 Aged under 2 years 5 or more Aged over 2 - 5 years Aged over 2 - 5 years 0 Aged over 2 - 5 years 1 Aged over 2 - 5 years 2 Aged over 2 - 5 years 3 Aged over 2 - 5 years 4 Aged over 2 - 5 years 5 or more Aged over 5 - 11 years Aged over 5 - 11 years 0 Aged over 5 - 11 years 1 Aged over 5 - 11 years 2 Aged over 5 - 11 years 3 Aged over 5 - 11 years 4 Aged over 5 - 11 years 5 or more Aged over 11 to 15 years
Q51 If permanent / long-term moorings were more readily available, how interested would be in taking one? Please select one answer only Absolutely no interest in a permanent mooring (move to question 33) Not interested, I already have a permanent / long-term mooring Some interest in a permanent mooring Definitely interested in a permanent mooring boats?
Q52 To what extent do you agree or disagree that a lower cost of living is your main reason for living on a boat? Please select one answer only Strongly agree Tend to agree Neither agree nor disagree Tend to disagree Strongly disagree
Q53 Which, if any, from the following list provided the greatest influence on your decision to purchase your first boat?
Please choose the one that was most important in the first column, and then in the second column any others that are applicable Most important influence (choose one only) Other important influences Hiring a boat for a holiday Hiring a boat for a holiday Most important influence (choose one only) Hiring a boat for a holiday Other important influences Going out on a boat with family, friends or work mates Going out on a boat with family, friends or work mates Most important influence (choose one only) Going out on a boat with family, friends or work mates Other important influences Visiting a boat show Visiting a boat show Most important influence (choose one only) Visiting a boat show Other important influences Boat trips with school or youth group Boat trips with school or youth group Most important influence (choose one only) Boat trips with school or youth group Other important influences Coastal Boating Experience Coastal Boating Experience Most important influence (choose one only) Coastal Boating Experience Other important influences Watching boats going through locks etc. Watching boats going through locks etc. Most important influence (choose one only) Watching boats going through locks etc. Other important influences Reading books, newspapers or magazines or watching TV about boats and boating Reading books, newspapers or magazines or watching TV about boats and boating Most important influence (choose one only) Reading books, newspapers or magazines or watching TV about boats and boating Other important influences Reading books, newspapers or magazines or watching TV about canals and rivers Reading books, newspapers or magazines or watching TV about canals and rivers Most important influence (choose one only) Reading books, newspapers or magazines or watching TV about canals and rivers Other important influences Always been interested in boats Always been interested in boats Most important influence (choose one only) Always been interested in boats Other important influences Always enjoyed spending time by canals and rivers Always enjoyed spending time by canals and rivers Most important influence (choose one only) Always enjoyed spending time by canals and rivers Other important influences Visiting canals and rivers when I was younger Visiting canals and rivers when I was younger Most important influence (choose one only) Visiting canals and rivers when I was younger Other important influences Wanted to travel the country by boat Wanted to travel the country by boat Most important influence (choose one only) Wanted to travel the country by boat Other important influences It offered me an affordable home It offered me an affordable home Most important influence (choose one only) It offered me an affordable home Other important influences It offered me a home in a convenient location It offered me a home in a convenient location Most important influence (choose one only) It offered me a home in a convenient location Other important influences It offered me a home and lifestyle I wanted It offered me a home and lifestyle I wanted Most important influence (choose one only) It offered me a home and lifestyle I wanted Other important influences To start a business from a boat To start a business from a boat Most important influence (choose one only) To start a business from a boat Other important influences Q54 Which, if any, of the following waterway (paper) publications do you read? Please select all that apply Waterways World Canal Boat Towpath Talk Waterways (IWA) Waterfront (Canal & River Trust) Other (please specify) None of these
Q55 Do you participate in any online forums or read news on websites dedicated to waterways? Please select one answer only Yes - read only Yes - read and comment No
Q56 Could you tell us which online sites dedicated to waterways? Please select all that apply Canal World Forum (forum or Facebook group) London Boaters Facebook group Live aboard only! Facebook group Canals and Rivers UK Facebook group Canal & River Trust Facebook group Other (please specify)
Q57 And how often do you visit each of these sites? Please choose one answer for each row At least once a week Two or three times a month About once a month Less than once a month Just a couple of times a year Never Canal World Forum (forum or Facebook group) Canal World Forum (forum or Facebook group) At least once a week Canal World Forum (forum or Facebook group) Two or three times a month Canal World Forum (forum or Facebook group) About once a month Canal World Forum (forum or Facebook group) Less than once a month Canal World Forum (forum or Facebook group) Just a couple of times a year Canal World Forum (forum or Facebook group) Never London Boaters Facebook group London Boaters Facebook group At least once a week London Boaters Facebook group Two or three times a month London Boaters Facebook group About once a month London Boaters Facebook group Less than once a month London Boaters Facebook group Just a couple of times a year London Boaters Facebook group Never Live aboard only! Facebook group Live aboard only! Facebook group At least once a week Live aboard only! Facebook group Two or three times a month Live aboard only! Facebook group About once a month Live aboard only! Facebook group Less than once a month Live aboard only! Facebook group Just a couple of times a year Live aboard only! Facebook group Never Canals and Rivers UK Facebook group Canals and Rivers UK Facebook group At least once a week Canals and Rivers UK Facebook group Two or three times a month Canals and Rivers UK Facebook group About once a month Canals and Rivers UK Facebook group Less than once a month Canals and Rivers UK Facebook group Just a couple of times a year Canals and Rivers UK Facebook group Never Canal & River Trust Facebook group Canal & River Trust Facebook group At least once a week Canal & River Trust Facebook group Two or three times a month Canal & River Trust Facebook group About once a month Canal & River Trust Facebook group Less than once a month Canal & River Trust Facebook group Just a couple of times a year Canal & River Trust Facebook group Never
Q58 Do you read the Boater’s Update newsletter sent by email from the Canal & River Trust? Please select one answer only Yes - always Yes - sometimes No I don't receive the email
Q59 How useful do you generally find the information included in the Boater’s Update? Please select one answer only Not at all useful Not very useful Fairly useful Very useful Extremely useful No opinion
Q60 Have you boated on any non-Canal & River Trust managed waterways in the past year? Please select one answer only Yes No
Q61 If yes, can you please tell us which waterway(s)? Please give details in the box below
Q62 If yes, in your opinion how did they compare in terms of maintenance? Please select one answer only Maintained to a higher standard Maintained to the same standard Maintained to a lower standard
Q63 How do you define your gender? Please select one answer only Male Female Transgender Prefer not to say Something else (please specify)
Q64 How old are you? Please select one answer only 16-24 55-64 25-34 65-74 35-44 75+ 45-54 Q65 Do you have any children under the age of 16? Please select one answer only Yes No
Q66 If yes, do you take them boating with you? Yes No
Q67 Do you have any grandchildren under the age of 16? Please select one answer only Yes No
Q68 If yes, do you take them boating with you? Please select one answer only Yes No Q69 Optional: How would you define your ethnic group? Please select one answer only WHITE - English/Welsh/Scottish/Northern Irish/British WHITE - Irish WHITE - Eastern European WHITE - Gypsy or Irish Traveller WHITE - Mixed European WHITE - Any other White background BLACK/AFRICAN/CARIBBEAN/BACK BRITISH - Caribbean BLACK/AFRICAN/CARIBBEAN/BACK BRITISH -African BLACK/AFRICAN/CARIBBEAN/BACK BRITISH - Any other Black background ASIAN OR ASIAN BRITISH - Indian ASIAN OR ASIAN BRITISH - Pakistani ASIAN OR ASIAN BRITISH - Bangladeshi ASIAN OR ASIAN BRITISH - Chinese ASIAN OR ASIAN BRITISH - Any other Asian background OTHER ETHNIC GROUP - Arab OTHER ETHNIC GROUP - Any other ethnic group MIXED/MULTIPLE ETHNIC GROUPS - White and Black Caribbean MIXED/MULTIPLE ETHNIC GROUPS - White and Black African MIXED/MULTIPLE ETHNIC GROUPS - White and Asian MIXED/MULTIPLE ETHNIC GROUPS - Any other mixed background Prefer not to say Other (please specify)
Q70 Optional: Do you consider yourself to be any of the following? Please select any that apply Gypsy or Traveller New Traveller or New Age Traveller Bargee Fairground or circus family, known as travelling showmen None of the above Prefer not to say
Q71 Optional: Are your day-to-day activities limited because of a health problem or disability which has lasted, or is expected to last, at least 12 months? Yes, limited a lot Yes, limited a little No Prefer not to say
Q72 Optional: If yes, please select the box that describes your disability below: Behaviour and emotional Hearing Sight Speech Manual dexterity Memory or ability to concentrate or learn (learning difficulty) Mobility and Gross Motor Perception of physical danger Personal, self care and continence Progressive condition and physical health (such as HIV, cancer, multiple sclerosis, fits etc) Prefer not to say Q73 Optional: Please indicate which of the following options best describes your current status. Please select one answer only Employed full-time (30 hours or more per week) Employed part-time Self employed Unemployed Full time student Full-time homemaker or carer Full-time homemaker with dependent children Full-time homemaker with no dependent children Carer Voluntary work Work experience Retired Prefer not to say Other (please specify)
Next there follow four questions about your feelings on aspects of your life. These are standard questions asked on surveys by many other organisations. There are no right or wrong answers and please remember your responses are anonymous. For each of these questions we would like you to give an answer on a scale of 0 to 10, where 0 is ‘not at all’ and 10 is ‘completely’.
Q74 Overall, how satisfied are you with your life nowadays? Please select one answer only 0 1 2 3 4 5 6 7 8 9 10 Overall, how satisfied are you with your life nowadays? ... 0 Overall, how satisfied are you with your life nowadays? ... 1 Overall, how satisfied are you with your life nowadays? ... 2 Overall, how satisfied are you with your life nowadays? ... 3 Overall, how satisfied are you with your life nowadays? ... 4 Overall, how satisfied are you with your life nowadays? ... 5 Overall, how satisfied are you with your life nowadays? ... 6 Overall, how satisfied are you with your life nowadays? ... 7 Overall, how satisfied are you with your life nowadays? ... 8 Overall, how satisfied are you with your life nowadays? ... 9 Overall, how satisfied are you with your life nowadays? ... 10
Q75 Overall, to what extent do you feel that the things you do in your life are worthwhile? Please select one answer only 0 1 2 3 4 5 6 7 8 9 10 Overall, to what extent do you feel that the things you d... 0 Overall, to what extent do you feel that the things you d... 1 Overall, to what extent do you feel that the things you d... 2 Overall, to what extent do you feel that the things you d... 3 Overall, to what extent do you feel that the things you d... 4 Overall, to what extent do you feel that the things you d... 5 Overall, to what extent do you feel that the things you d... 6 Overall, to what extent do you feel that the things you d... 7 Overall, to what extent do you feel that the things you d... 8 Overall, to what extent do you feel that the things you d... 9 Overall, to what extent do you feel that the things you d... 10
Q76 Overall, how happy did you feel yesterday? Please select one answer only 0 1 2 3 4 5 6 7 8 9 10 Overall, how happy did you feel yesterday? Please select ... 0 Overall, how happy did you feel yesterday? Please select ... 1 Overall, how happy did you feel yesterday? Please select ... 2 Overall, how happy did you feel yesterday? Please select ... 3 Overall, how happy did you feel yesterday? Please select ... 4 Overall, how happy did you feel yesterday? Please select ... 5 Overall, how happy did you feel yesterday? Please select ... 6 Overall, how happy did you feel yesterday? Please select ... 7 Overall, how happy did you feel yesterday? Please select ... 8 Overall, how happy did you feel yesterday? Please select ... 9 Overall, how happy did you feel yesterday? Please select ... 10
Q77 On a scale where 0 is ‘not at all anxious’ and 10 is ‘completely anxious’, overall, how anxious did you feel yesterday? Please select one answer only 0 1 2 3 4 5 6 7 8 9 10 On a scale where 0 is ‘not at all anxious’ and 10 is ‘com... 0 On a scale where 0 is ‘not at all anxious’ and 10 is ‘com... 1 On a scale where 0 is ‘not at all anxious’ and 10 is ‘com... 2 On a scale where 0 is ‘not at all anxious’ and 10 is ‘com... 3 On a scale where 0 is ‘not at all anxious’ and 10 is ‘com... 4 On a scale where 0 is ‘not at all anxious’ and 10 is ‘com... 5 On a scale where 0 is ‘not at all anxious’ and 10 is ‘com... 6 On a scale where 0 is ‘not at all anxious’ and 10 is ‘com... 7 On a scale where 0 is ‘not at all anxious’ and 10 is ‘com... 8 On a scale where 0 is ‘not at all anxious’ and 10 is ‘com... 9 On a scale where 0 is ‘not at all anxious’ and 10 is ‘com... 10 Q78 We have almost reached the end of the questionnaire, if there are any other comments you would like to add then please do so here. Please give as much detail as possible
sorry its so long i thought some might be interested
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Post by Delta9 on Mar 15, 2018 16:31:10 GMT
They didn't list Thunderboat. They have an 'other (please specify)' option but no place to specify...
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