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Post by naughtyfox on Mar 10, 2020 8:08:10 GMT
I beg to differ. My experience with the latest panic buying is just one example of their piss-poor management. There are many items that are always sold out or not even listed in the bigger store that are ALWAYS on the shelf in the corner shop - it has been like that for a year, ever since the corner shop went into partnership with the co-op.
Last weekend I wanted a pizza for Saturday night. The big store had 2 'stonebaked' varieties. The corner shop had 3 stonebaked and 4 sourdough (that I prefer). When I ask the bigger store why they don't stock sourdough I am told because there is no demand for it and head office has taken it off their list. When I ask the duty manager to pass on my comments I am told that they couldn't do that - I would have to contact head office myself. Which of course I will not do - customer feedback should be invaluable and if the local management ignores it then they deserve to go out of business. It is not my job to do their marketing research on their behalf.
A few years ago I regularly bought Vogel bread at the co-op, then it went out of stock. When I asked the manager whether they could bring it back I was told that even if they decided the customers wanted it, it would take 2 years to bring it back. Holy Crap !!
personally I would have got stock transferred in from another store if it was to please a customer. That kind of thing is good all round - shows you in a good light, enhances the Co-oP's reputation, makes the customer happy. OK, it's a tad of effort. Sometimes investing pays dividends.
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Post by bodger on Mar 10, 2020 10:05:58 GMT
I beg to differ. My experience with the latest panic buying is just one example of their piss-poor management. There are many items that are always sold out or not even listed in the bigger store that are ALWAYS on the shelf in the corner shop - it has been like that for a year, ever since the corner shop went into partnership with the co-op.
Last weekend I wanted a pizza for Saturday night. The big store had 2 'stonebaked' varieties. The corner shop had 3 stonebaked and 4 sourdough (that I prefer). When I ask the bigger store why they don't stock sourdough I am told because there is no demand for it and head office has taken it off their list. When I ask the duty manager to pass on my comments I am told that they couldn't do that - I would have to contact head office myself. Which of course I will not do - customer feedback should be invaluable and if the local management ignores it then they deserve to go out of business. It is not my job to do their marketing research on their behalf.
A few years ago I regularly bought Vogel bread at the co-op, then it went out of stock. When I asked the manager whether they could bring it back I was told that even if they decided the customers wanted it, it would take 2 years to bring it back. Holy Crap !!
Slightly confused, did you not read the first line. If the management know how to fully use the system. I also believe the independent franchise can order what they want, main stores do not have that luxury. If a line becomes a high waste line it is removed from the store unless it's a core line. Not much they can do about that, personally I would have got stock transferred in from another store if it was to please a customer. I would say the store team there are not very good, every store I worked in had over 99% availability. But then I knew what I was doing. looks like you're the one who is confusing the issue. On the one hand you suggest that the store manager doesn't know how to use the system, on the other hand you suggest it is company policy not to stock certain lines that are not in high demand. If a shop only concentrates on 'core lines' then they will lose customers to shops that stock more lines. In my case a shop with one third of the floor area stocks many more lines than the bigger outlet. Bloody poor management at all levels.
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Post by Deleted on Mar 10, 2020 10:57:43 GMT
Slightly confused, did you not read the first line. If the management know how to fully use the system. I also believe the independent franchise can order what they want, main stores do not have that luxury. If a line becomes a high waste line it is removed from the store unless it's a core line. Not much they can do about that, personally I would have got stock transferred in from another store if it was to please a customer. I would say the store team there are not very good, every store I worked in had over 99% availability. But then I knew what I was doing. Bloody poor management at all levels. Surely that depends on profit not whether each customer can get exactly what they want...
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Post by Deleted on Mar 10, 2020 11:58:54 GMT
I think bodger is in a permanent state of 'angry' thebfg ... what you posted was clear. Systems are only ever as good as the individuals who apply them, and as @ben says, company profit will be the ultimate measure, not individual customer satisfaction ... that's just how it is. Rog
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Post by thebfg on Mar 10, 2020 13:51:25 GMT
Slightly confused, did you not read the first line. If the management know how to fully use the system. I also believe the independent franchise can order what they want, main stores do not have that luxury. If a line becomes a high waste line it is removed from the store unless it's a core line. Not much they can do about that, personally I would have got stock transferred in from another store if it was to please a customer. I would say the store team there are not very good, every store I worked in had over 99% availability. But then I knew what I was doing. In my case a shop with one third of the floor area stocks many more lines than the bigger outlet. how is that even possible. Your corner shop probaly has 500 coop lines. The larger store 5000 I guess you dont understand retail. I guess your that customer who walks into a tiny store expecting them to stock everything. Anyway availability is a completely different thing to range. Availability is almost all down to the store team, range is not. your two complaints are not linked at all.
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Post by thebfg on Mar 10, 2020 14:00:14 GMT
I think bodger is in a permanent state of 'angry' thebfg ... what you posted was clear. Systems are only ever as good as the individuals who apply them, and as @ben says, company profit will be the ultimate measure, not individual customer satisfaction ... that's just how it is. Rog He just wants his pizza. If he were my customer he would get the pizza.
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Post by lollygagger on Mar 10, 2020 14:37:15 GMT
Stock piling the anti-bacterial hand gel, isn't it a virus?
Cracked it - it's the people who couldn't get toilet roll!
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Post by Deleted on Mar 10, 2020 14:40:51 GMT
Stock piling the anti-bacterial hand gel, isn't it a virus? Cracked it - it's the people who couldn't get toilet roll! Cut out the middle man and stockpile soap. Rog
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Post by Mr Stabby on Mar 10, 2020 14:45:13 GMT
Thank you ... although I'm still struggling to comprehend the link between the virus and loo rolls Rog It's because whenever someone coughs, a hundred people shit themselves.
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Post by Deleted on Mar 10, 2020 14:55:29 GMT
Stock piling the anti-bacterial hand gel, isn't it a virus? Cracked it - it's the people who couldn't get toilet roll! Which hand do you use to wipe your arse?
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Post by lollygagger on Mar 10, 2020 15:08:49 GMT
Stock piling the anti-bacterial hand gel, isn't it a virus? Cracked it - it's the people who couldn't get toilet roll! Which hand do you use to wipe your arse? I'm not falling for that one.
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Post by bodger on Mar 10, 2020 15:26:16 GMT
In my case a shop with one third of the floor area stocks many more lines than the bigger outlet. how is that even possible. Your corner shop probaly has 500 coop lines. The larger store 5000 I guess you dont understand retail. I guess your that customer who walks into a tiny store expecting them to stock everything. Anyway availability is a completely different thing to range. Availability is almost all down to the store team, range is not. your two complaints are not linked at all. I don't deal in probables, i deal in facts. I never mentioned 500 or 5000.
No I don't understand retail. I do understand that the Co-op was established to provide a service to 'members' - I is one.
Before the corner shop was taken over by Indians I did all my regular shopping at the larger Co-op. Now I never go there. How does that improve their profit?
My 'tiny store' does stock nearly everything. If you ever worked in a 'tiny' shop you would know that the aisles don't need to be 8ft wide, and the aisles don't need to be blocked by stackers who are barely aware that there are customers trying to find what they need, and by boxes of beer and special offer dislpays.
I couldn't give a tinker's shit about 'range'. availability' or 'old bollox'. I just want to go into a local shop and find what I want at an affordable price.
You suggest you are an expert. Obviously 'experts' are not what is needed, just very industrious Indians who set out to provide a great service and build up a loyal customer base.
You remind me of the Co-op assistant who, when asked why they didn't have an item in stock, replied "it's funny you should ask that - several people have asked for it, but we don't stock it because head office says there's no demand for it".
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Post by Deleted on Mar 10, 2020 15:37:26 GMT
I thought it was "tinkers fart" or "tinkers cuss" not "tinkers shit".
Maybe that's the ruder version.
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Post by Deleted on Mar 10, 2020 15:37:52 GMT
Bloody poor management at all levels. In your retirement, how about offering the Co-oP your services and turning one of their shops around so it is a shining beacon of how things are done? Could fill a page in a local newspaper! He's not an Indian
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Post by thebfg on Mar 10, 2020 16:05:27 GMT
how is that even possible. Your corner shop probaly has 500 coop lines. The larger store 5000 I guess you dont understand retail. I guess your that customer who walks into a tiny store expecting them to stock everything. Anyway availability is a completely different thing to range. Availability is almost all down to the store team, range is not. your two complaints are not linked at all. I don't deal in probables, i deal in facts. I never mentioned 500 or 5000.
No I don't understand retail. I do understand that the Co-op was established to provide a service to 'members' - I is one.
Before the corner shop was taken over by Indians I did all my regular shopping at the larger Co-op. Now I never go there. How does that improve their profit?
My 'tiny store' does stock nearly everything. If you ever worked in a 'tiny' shop you would know that the aisles don't need to be 8ft wide, and the aisles don't need to be blocked by stackers who are barely aware that there are customers trying to find what they need, and by boxes of beer and special offer dislpays.
I couldn't give a tinker's shit about 'range'. availability' or 'old bollox'. I just want to go into a local shop and find what I want at an affordable price.
You suggest you are an expert. Obviously 'experts' are not what is needed, just very industrious Indians who set out to provide a great service and build up a loyal customer base.
You remind me of the Co-op assistant who, when asked why they didn't have an item in stock, replied "it's funny you should ask that - several people have asked for it, but we don't stock it because head office says there's no demand for it".
"You remind me of the Co-op assistant who, when asked why they didn't have an item in stock, replied "it's funny you should ask that - several people have asked for it, but we don't stock it because head office says there's no demand"
Open your eyes. I have already explained what I would have done. More than once.
The rest was well not worth replying to really. In your original post you said the business systems were rubbish, They dident stock in your eyes key lines, They had lots of gaps.
I have tried to have a reasonable discussion about it but apparently you don't give a tinkers shit.
And yes i have worked in tiny stores and have created ranges for our local customers, there are ways. And yes customers go into the smallest of stores and ask for the most obscure products, sometimes things I have never heard off.
I haven't claimed to be an expert, just someone who is very knowledgeable and experienced in my job and one that is very customer serviced based. I have awards for my customer service and the store standards I achieved.😉 I always gave my teams the tools, abilities and confidence to do the same.
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