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Post by Graham on Oct 3, 2016 7:47:00 GMT
If you put your boat on brokerage with an allegedly highly recommended brokerage and a couple of weeks later you visited to do some maintenance and found.
As you approached the boat you could see that the rear doors were not secured and not even closed properly.
The canvas rear door cover had not been put down securing the doors from rain leaking through the gap at the top of the doors.
The cratch on one side rolled up and the welldeck and what is in there, up holstered poufs open to the weather.
The Domestic Master switch had been switched on and left on and the batteries flat.
The fridge switched on with the door shut
Keys for the gas locker and the padlock for the front doors were left on one of the poufs on the well deck.
The cratch cover rolled up from the outside of the boat, so that when you unrolled it the roll was full of water, yes it had rained.
The starboard engine room side hatch although closed had not been secured and locked.
What would you do?
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Post by Deleted on Oct 3, 2016 8:09:56 GMT
If you put your boat on brokerage with an allegedly highly recommended brokerage and a couple of weeks later you visited to do some maintenance and found. As you approached the boat you could see that the rear doors were not secured and not even closed properly. The canvas rear door cover had not been put down securing the doors from rain leaking through the gap at the top of the doors. The cratch on one side rolled up and the welldeck and what is in there, up holstered poufs open to the weather. The Domestic Master switch had been switched on and left on and the batteries flat. The fridge switched on with the door shut Keys for the gas locker and the padlock for the front doors were left on one of the poufs on the well deck. The cratch cover rolled up from the outside of the boat, so that when you unrolled it the roll was full of water, yes it had rained. The starboard engine room side hatch although closed had not been secured and locked. What would you do? Complain bitterly that they didn't put any beer in the fridge? I'd switch to another broker. Having said that, would any broker check each boat everytime a potenial buyer looked around?
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Post by Graham on Oct 3, 2016 8:17:51 GMT
No beer, just the fridge propped open to stop mould All viewing supposed to have been accompanied. I complained, Oh it could not be us we have been boating for 30 years we know about these things. Only trouble with changing broker is they have a 3 month contract and if you break it it costs the commission. So what would you do?
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Post by Deleted on Oct 3, 2016 9:07:53 GMT
No beer, just the fridge propped open to stop mould All viewing supposed to have been accompanied. I complained, Oh it could not be us we have been boating for 30 years we know about these things. Only trouble with changing broker is they have a 3 month contract and if you break it it costs the commission. So what would you do? You could just tell them why you want to move brokers and see what they say (i.e they have broken the contract already by not accompanying the viewers and checking everything was made good after each visit). I'm sure they don't want to get a bad name amongst boaters by holding you to the contract if you are unhappy with their service (or lack of it!).
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Post by loafer on Oct 3, 2016 10:04:02 GMT
If you put your boat on brokerage with an allegedly highly recommended brokerage and a couple of weeks later you visited to do some maintenance and found. As you approached the boat you could see that the rear doors were not secured and not even closed properly. The canvas rear door cover had not been put down securing the doors from rain leaking through the gap at the top of the doors. The cratch on one side rolled up and the welldeck and what is in there, up holstered poufs open to the weather. The Domestic Master switch had been switched on and left on and the batteries flat. The fridge switched on with the door shut Keys for the gas locker and the padlock for the front doors were left on one of the poufs on the well deck. The cratch cover rolled up from the outside of the boat, so that when you unrolled it the roll was full of water, yes it had rained. The starboard engine room side hatch although closed had not been secured and locked. What would you do?Well I'd be jolly batey about it and stamp my feet for sure, after that, I don't know!
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Post by Graham on Oct 3, 2016 11:07:36 GMT
No beer, just the fridge propped open to stop mould All viewing supposed to have been accompanied. I complained, Oh it could not be us we have been boating for 30 years we know about these things. Only trouble with changing broker is they have a 3 month contract and if you break it it costs the commission. So what would you do? You could just tell them why you want to move brokers and see what they say (i.e they have broken the contract already by not accompanying the viewers and checking everything was made good after each visit). I'm sure they don't want to get a bad name amongst boaters by holding you to the contract if you are unhappy with their service (or lack of it!). I persuade him to cancel the contract. A couple of weeks later I made an unannounced visit and again the boat was not properly shut up. I got angry this time. Oh we had also pointed out in writing inaccuracies in the particulars. Inaccuracies which if we had been hunting would have put us off the boat. A few days later I got a telephone call, very aggressive basically saying I have been boating for 30 years and I do it my way and I am cancelling the contract remove your boat. I asked for that in writing to which he replied no. As later became apparent he thought that because the boat was unlicensed and on their trade plates and plus the bother of finding another broker I would be subdued and ignore the failures. I wrote a letter the same day, sent by email, happily accepting his cancellation of the contract and advising that I would remove the boat last Friday at approximately 1700 hrs and would he keep the boat on his trade plates until the Sunday at noon. No reply, well what else did I expect. So on Thursday I rang him, his opening words I was just going to ring you to offer to keep Clarence. Oh if I did not check her and meet my contract with my insurer to make sure she was OK. Too late. I reminded him of what the letter said, oh he said not seen the letter. Email had not bounce, so he searched and allegedly could not find it. So I forwarded the original, Oh he said I have that it was one of the emails we had not bothered to open. Subject was “Attn Mr D Miles Rugby Boats Ltd - See attached letter”. Now that is interesting why are emails not being opened, something said to me by a canal professional said to me subsequently to removing the boat suggested …. I will leave those words to you. Anyway none of the things asked for to expedite the removal were granted, so we collected her on the Friday on trade plates from another firm and agreement of CRT EO and move her to another brokers. Just be warned if a broker tries to cut up rough when the do things wrong it is not difficult to get away and there are plenty of others out there who really want you boat to sell. As to the obvious question I will tell you when all the nitty gritty is sorted. Of course I can sue him for breach of contract and the extra costs involved in moving Clarence, time, fuel, hotel etc. I might depends on how well Clarence sells.
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Post by Deleted on Oct 3, 2016 11:29:39 GMT
It's probably just me but it seems more of the worms pour out of the can each time you post about this. It would be interesting to hear Dom's side of the story.
I have to say that I've heard nothing but good reports about Dom and Rugby boats so I am somewhat concerned by what you say.
Maybe just put it down to a one off, there are far better things to do with our short lives...and it's still sunny out there.
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Post by JohnV on Oct 3, 2016 11:30:58 GMT
good !!! well dealt with !!!
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Post by Deleted on Oct 3, 2016 11:51:16 GMT
To put your problems in context. A different brokerage many years ago (a different boat) phoned me up to tell me my narrowboat was sinking and that I needed to remove it from their canalside mooring.
I turned up in tears later that night only to find that it wasn't sinking at all. As a result however I felt pressurised to significantly reduce the price. Low behold it sold without them telling me initially. Nor would they tell me who'd bought it. They even had the cheek to overcharge me for their commission but they did correct it after complaining.
Now that's bad service for you.
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Post by Graham on Oct 3, 2016 11:57:55 GMT
It's probably just me but it seems more of the worms pour out of the can each time you post about this. It would be interesting to hear Dom's side of the story. I have to say that I've heard nothing but good reports about Dom and Rugby boats so I am somewhat concerned by what you say. Maybe just put it down to a one off, there are far better things to do with our short lives...and it's still sunny out there. Well that is up to you and I am quite happy for him to comment. Because I am partially deaf all calls to my phone are recorded so the above was written with the recordings to hand.
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Post by Graham on Oct 3, 2016 12:04:09 GMT
To put your problems in context. A different brokerage many years ago (a different boat) phoned me up to tell me my narrowboat was sinking and that I needed to remove it from their canalside mooring. I turned up in tears later that night only to find that it wasn't sinking at all. As a result however I felt pressurised to significantly reduce the price. Low behold it sold without them telling me initially. Nor would they tell me who'd bought it. They even had the cheek to overcharge me for their commission but they did correct it after complaining. Now that's bad service for you. Bad, I am wondering if they are just as bad as estate agents. I always ask these people what do you think is the correct price for X, being very careful not to give my thoughts because they are biased as I own it and have an emotional attachments. One should be able to rely on their professionalism and care of whatever you are selling.
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Post by Deleted on Oct 3, 2016 12:24:34 GMT
To put your problems in context. A different brokerage many years ago (a different boat) phoned me up to tell me my narrowboat was sinking and that I needed to remove it from their canalside mooring. I turned up in tears later that night only to find that it wasn't sinking at all. As a result however I felt pressurised to significantly reduce the price. Low behold it sold without them telling me initially. Nor would they tell me who'd bought it. They even had the cheek to overcharge me for their commission but they did correct it after complaining. Now that's bad service for you. Bad, I am wondering if they are just as bad as estate agents. I always ask these people what do you think is the correct price for X, being very careful not to give my thoughts because they are biased as I own it and have an emotional attachments. One should be able to rely on their professionalism and care of whatever you are selling. I suspect it's like everything in life Graham. Some are good and some are bad. Even those with good intentions can get it wrong sometimes. I don't think stereotyping is very helpful though. I'm sure there is at least one good estate agent out there. I've found over the years that occasionally we need to use our logical part of the brain to calm down the emotional part. We do become very emotional and attached to our possessions, but they are after all, just possessions and we can't take them with us. Those people close to us are far more important, and spending quality time with them is far more valuable. Having said all that, if we get really aggrieved by something, it's good to try and sort it out so long as we are prepared to follow it through right to the end. If not, it's just not worth making a start. I hope you finally get the sale you want. Are you sure you really want to sell it BTW?
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Post by Graham on Oct 3, 2016 15:13:25 GMT
Bad, I am wondering if they are just as bad as estate agents. I always ask these people what do you think is the correct price for X, being very careful not to give my thoughts because they are biased as I own it and have an emotional attachments. One should be able to rely on their professionalism and care of whatever you are selling. I suspect it's like everything in life Graham. Some are good and some are bad. Even those with good intentions can get it wrong sometimes. I don't think stereotyping is very helpful though. I'm sure there is at least one good estate agent out there. I've found over the years that occasionally we need to use our logical part of the brain to calm down the emotional part. We do become very emotional and attached to our possessions, but they are after all, just possessions and we can't take them with us. Those people close to us are far more important, and spending quality time with them is far more valuable. Having said all that, if we get really aggrieved by something, it's good to try and sort it out so long as we are prepared to follow it through right to the end. If not, it's just not worth making a start. I hope you finally get the sale you want. Are you sure you really want to sell it BTW?Oh yes you don't know how much I want to sell it. Can't cruise it on my own
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Post by loafer on Oct 3, 2016 16:10:24 GMT
I had occasion to test-fly a boat from Dom at Rugby Boats. As it happened, I didn't rate it very highly and walked away. He was completely gentlemanly about that and wished me well in my search. He used to post on CWDF, but I think he stopped a while ago. He posted useful comments and was well-received, IIRC. I can't believe he has suddenly gone mad and become aggressive. We should get him on here.
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Post by Graham on Oct 3, 2016 16:15:43 GMT
I had occasion to test-fly a boat from Dom at Rugby Boats. As it happened, I didn't rate it very highly and walked away. He was completely gentlemanly about that and wished me well in my search. He used to post on CWDF, but I think he stopped a while ago. He posted useful comments and was well-received, IIRC. I can't believe he has suddenly gone mad and become aggressive. We should get him on here. Please do, seems you don't believe me.
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